We are currently hiring Claims Examiners (Intake Coordinators) for a leading organization in the insurance industry located in Winnipeg, Manitoba!
This position is ideal for individuals who are detail-oriented, organized, and passionate about delivering excellent customer service while managing sensitive information with accuracy and professionalism.
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The successful candidate will follow up with Plan Sponsors and Plan Members to obtain and verify documentation, ensure claim forms are fully completed, and answer any questions related to the claims process. You will also be responsible for setting up claims in the system according to contractual requirements and ensuring compliance with internal procedures. We are ideally looking for candidates who are bilingual (English/French) however unilingual (English only) talents are welcome to apply.
Start Date: 2 weeks from offer (as soon as possible!)
Advantages
- $18.20/hour for unilingual candidates
- $20.85/hour for bilingual candidates
- Opportunity for conversion to permanent and career growth
- Hybrid work model (after training – 2 days per week in office)
Responsibilities
- Review systems, claim documents, and contracts to confirm eligibility requirements are met.
- Contact Plan Sponsors and Plan Members within 24 hours of receiving initial claim information.
- Communicate via phone and email to verify discrepancies, missing, or unclear information.
- Issue declination letters when required.
- Adjudicate and manage short-duration (“Quick Pay”) claims.
- Transfer longer-term claims to Disability Case Managers for continued adjudication and benefit calculation.
- Accurately file and organize all claim-related documents.
Qualifications
- Minimum 1 year of experience in a customer service or administrative role.
- Bilingual (English/French) candidates are preferred.
- Excellent verbal and written communication skills.
- Ability to understand complex instructions and basic contractual language.
- Familiarity with basic medical terminology considered an asset.
- Strong data entry and Microsoft Office proficiency.
- Proven attention to detail, organization, and time management abilities.
- Prior experience within the disability or insurance industry is an asset.
- Must be eligible for Protected B clearance.
Summary
If you are interested in this role, please apply directly or send your updated résumé to asmaa.bhagat@randstad.ca
We thank all candidates for their interest; however, only those selected for further consideration will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
We are currently hiring Claims Examiners (Intake Coordinators) for a leading organization in the insurance industry located in Winnipeg, Manitoba!
This position is ideal for individuals who are detail-oriented, organized, and passionate about delivering excellent customer service while managing sensitive information with accuracy and professionalism.
The successful candidate will follow up with Plan Sponsors and Plan Members to obtain and verify documentation, ensure claim forms are fully completed, and answer any questions related to the claims process. You will also be responsible for setting up claims in the system according to contractual requirements and ensuring compliance with internal procedures. We are ideally looking for candidates who are bilingual (English/French) however unilingual (English only) talents are welcome to apply.
Start Date: 2 weeks from offer (as soon as possible!)
Advantages
- $18.20/hour for unilingual candidates
- $20.85/hour for bilingual candidates
- Opportunity for conversion to permanent and career growth
- Hybrid work model (after training – 2 days per week in office)
Responsibilities
...
- Review systems, claim documents, and contracts to confirm eligibility requirements are met.
- Contact Plan Sponsors and Plan Members within 24 hours of receiving initial claim information.
- Communicate via phone and email to verify discrepancies, missing, or unclear information.
- Issue declination letters when required.
- Adjudicate and manage short-duration (“Quick Pay”) claims.
- Transfer longer-term claims to Disability Case Managers for continued adjudication and benefit calculation.
- Accurately file and organize all claim-related documents.
Qualifications
- Minimum 1 year of experience in a customer service or administrative role.
- Bilingual (English/French) candidates are preferred.
- Excellent verbal and written communication skills.
- Ability to understand complex instructions and basic contractual language.
- Familiarity with basic medical terminology considered an asset.
- Strong data entry and Microsoft Office proficiency.
- Proven attention to detail, organization, and time management abilities.
- Prior experience within the disability or insurance industry is an asset.
- Must be eligible for Protected B clearance.
Summary
If you are interested in this role, please apply directly or send your updated résumé to asmaa.bhagat@randstad.ca
We thank all candidates for their interest; however, only those selected for further consideration will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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