Collections Administrator

We are hiring for a Collections Administrator for a reputable client in Cambridge. This is a permanent, full-time role for a candidate who enjoys a balanced 50/50 split between financial recovery and office administration. This successful candidate will be required to work fully onsite.

Advantages
- Full-time, long-term opportunity with a reputable well-know company.
- Monday – Friday, 40-hour work week. 8am-4:30pm OR 8:30am-5pm day shift.
- Competitive Pay: $45,000 - $52,000/year based on experience.
- Onsite collaborative office setting, with smaller family team culture.

Responsibilities
In this dual-capacity role, you will be responsible for maximizing cash flow while ensuring administrative accuracy. Your duties are split between two key areas:

Collections (50%)
- Proactively contact customers regarding outstanding balances - via emails, phones and administration.
- Connecting with sales reps and drivers to help collection of outstanding balances.
- Record payments to customer accounts in the system and reconcile cash payments collected by CSRs.
- Identify potential bad debt, accounts at risk, and candidates for collections or write-offs.
- Handle customer objections relating to services or charges with professionalism.
- Communicate with and prepare necessary documentation for collection agencies.

Administrative & Data Entry (50%)
- Send invoices and statements in response to inquiries and prepare monthly statements for mailing.
- Verify and respond to payment inquiries while keeping detailed notes in the operating software.
- Contact customers regarding rejected payments and update credit card expiry dates.
- Utilize word processing and spreadsheets for communication and detailed report preparation.
- Provide general office support and assist teammates with administrative tasks as requested.

Qualifications
- Previous experience in a collections and/or accounts receivable role is an asset.
- Proficiency in Microsoft Office Suite (Excel, Word, and Outlook) and a high aptitude for learning new software.
- Excellent verbal and written communication skills with a professional and tactful manner.
- Strong organizational skills and the ability to work effectively under deadlines.

Summary
If you are interested in the Collections Administrator role, please see below how to apply:
How to apply:
1) Respond directly to this job posting by registering and applying to the posting directly on www.randstad.ca
2) Please also directly email: saudia.yusuf@randstad.ca with the title "Collections Administrator"

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.