Collections Agent

Ideal candidates will have 2+ years of Collections experience and be proficient with SAP.

Send all interested profiles to tanzil.ahmad@randstad.ca!

Advantages
Unlimited Free Access to Udemy Online Training
Collaborative team environment
Easily accessible by public transit
Position to be filled immediately

Responsibilities
Proactively manage a high volume of delinquent accounts by initiating professional outreach and negotiating effective payment plans to ensure consistent cash flow.

Conduct thorough research and analysis to resolve complex billing discrepancies and account issues, ensuring a seamless client experience.

Perform detailed account reconciliations and assist the finance team with accurate cash applications to maintain ledger integrity.

Investigate, track, and resolve payment deductions and short-payments through diligent follow-up and internal collaboration.

Serve as the primary point of contact for clients, providing necessary information and documentation to facilitate timely dispute resolution.

Qualifications
A minimum of 2+ years of dedicated experience in high-volume collections, ideally within a corporate or call center environment.

Strong analytical skills and experience using SAP, navigating sophisticated financial software or ERP systems to track and manage accounts.

Exceptional verbal and written communication skills with a talent for professional negotiation and conflict resolution

Summary
This is a contract role with the potential to start immediately. Send all interested profiles to tanzil.ahmad@randstad.ca!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.