Collections Associate

Advantages
- Permanent, full-time position working for a reputable, well-know company
- Excellent benefits including: health, dental, vision and RRSP matching plan
- Hours: Monday - Friday, 8:00am - 4:30pm OR 8:30am-5:00pm
- Competitive wages based on experience
- Must have their own transportation

Responsibilities
As a Collections Associate, you will be responsible for effectively collecting outstanding balances due from customers and the duties would include:

- Send invoices and statements in response to inquiries and handle customer objections relating to service or charges
- Verify/respond to payment inquiries and identify potential bad debt, accounts at risk, collections and/or write-off
- Contact customers regarding rejected payments and updated credit card expiry dates
- Reconcile cash payments collected by the customer service representatives
- Prepare customers monthly statements for mailing and update database on customer contacts and status
- Communicate with and prepare documentation for collection agency
- Record payments to customer accounts in accounting system
- Utilize word processing and existing spreadsheets for communication and reports preparation

Qualifications
- Post secondary education in accounting, bookkeeping or business administration combined with at least 2+ years of experience in B2B collections is required.
- Knowledge of Microsoft Office Suite including intermediate MS Excel (charts, pivot tables and v-lookup knowledge)
- Professional and tactful manner in dealing with customers and working with the team
- Certified Credit Professional (CCP) designation is an asset
- Strong organizational skills, ability to work with deadlines
- Excellent verbal and written communication skills

Summary
If you are interested in the Collections Associate position and would like to apply, please follow "how to apply" directions below:

How to apply:
1) Register at www.randstad.ca to create a profile, upload your resume and apply directly to this posting for consideration
2) Please also email a copy of your updated resume to: saudia.yusuf@randstad.ca with the subject "Collections Associate"

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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.