Collections Clerk

Advantages
- Competitive pay
- Paid parking at their Vancouver office
- Great team-forward atmosphere
- Possibility to convert to a permanent role after the contract duration

Responsibilities
- Monitor outstanding balances and contact customers via phone and email regarding overdue payments.
- Maintain detailed records of all collection efforts and customer interactions.
- Collaborate with internal departments to resolve complex billing issues.
- Negotiate payment plans with customers when necessary.
- Issue delinquent and suspension notices as required.
- Prepare weekly/monthly reports on collection activities and track the reduction of older overdue accounts.
- Process payments via an online merchant and accurately enter cash receipt journals.
- Ensure compliance with company policies and regulations, and assist with financial audits.
- Provide customer support for billing inquiries and contribute to continuous collections process improvements.

Qualifications
- 2+ years of professional experience in Accounts Receivable, Collections, or a closely related financial role.
- Strong communication skills (written and verbal) for effective customer engagement.
- Intermediate proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- Demonstrated attention to detail and the ability to effectively multitask.
- Proven capacity for problem-solving and delivering professional customer service.


Summary
If you're looking to make a difference as a collections clerk and are available to start working immediately, apply here directly or reach out to me at noah.smith@randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.