Concierge Associate - Temporary Contract

rge Associate role is essential in managing the front-of-office and lobby services for a major corporate client in a prestigious high-rise setting. Your expertise in corporate concierge services and five-star customer care will ensure the seamless daily operations of the office, making you the crucial first face for employees, VIP clients, guests, and vendors.

This is more than a simple reception role; as the Concierge Associate, you will be the single point of on-site contact, providing comprehensive support that spans from high-touch client services to security protocols and administrative coordination. Your day-to-day will involve being proactive, not tied to a desk, and anticipating the needs of the building’s occupants and visitors. The ideal candidate brings a strong background in hotel and restaurant hospitality, possessing an innate ability to maintain a courteous and gracious personality even under pressure. Proficiency in the Microsoft Office Suite (Outlook and Calendar) and familiarity with communication platforms like WebEx are required to manage all internal and external communications effectively and professionally.

This is a full-time, temporary Concierge Associate role, covering a critical gap from approximately December 2025 through March 2026, with the potential for permanent conversion for a strong performer. The site will be shut down from December 25th to January 2nd, during which time the successful candidate will be expected to work remotely to monitor emails and complete any necessary tasks. This position falls under our Randstad Professional - Customer Care and Business Administration specialization, reflecting the high-level service and organizational skills required.

Advantages
Joining this team as a Concierge Associate offers the following benefits:

• Competitive hourly wage in the range of $23.00 - $25.00 per hour.
• Full-time, temporary contract opportunity with potential for permanent conversion based on performance.
• Work in a prestigious, high-rise environment in a central Vancouver, BC location.
• Regular full-time hours (8:00 am – 5:00 pm, Monday to Friday). • Onsite parking available for the duration of the contract.
• The opportunity to build professional relationships and gain exposure within a high-profile corporate setting.

Responsibilities
The primary responsibility of the Concierge Associate is to provide superior, 5-star customer care and front-of-office services, blending hospitality with robust administrative support and security awareness.

• Provide 5-star customer service and support to all employees and guests through all forms of communication (in-person, phone, email, WebEx).
• Manage the entire lobby experience: welcome guests, receive and catalog visitor information, and orient new clients, acting as the professional first impression.
• Actively manage and maintain building security by coordinating with Building Security, receiving and announcing visitors, managing access levels, and escorting vendors/guests as required.
• Proactively seek out additional work during downtime to ensure maximum efficiency and engagement.
• Handle day-to-day administrative and logistics inquiries: troubleshoot issues related to access cards/turnstiles, log contractors, direct requests to building maintenance, and manage common inquiries (mail room, bike storage, loading dock).
• Fulfill high-touch concierge requests, including arranging car/limo services, assisting with restaurant reservations/recommendations, and providing directions for local amenities.
• Maintain control and meticulous records of all building keys and log all incoming/outgoing packages and deliveries.
• Collaborate with the on-site JLL facilities partner and other cross-functional teams to ensure smooth front desk operations, including cross-training and providing guidance on policies.
• Maintain a professional, clean, and pleasant environment in the lobby and entranceway.

Qualifications
The successful Concierge Associate candidate will possess exceptional customer care skills and a business administration mindset.

• Proven expertise in hospitality (hotel/restaurant) or premium corporate concierge services.
• Excellent verbal and written communication skills for professional interactions with clients, vendors, and employees.
• High proficiency in PC skills and the Microsoft Office Suite, specifically Outlook and Calendar management.
• Superior organizational, time management, and problem-solving skills with analytical aptitude.
• Demonstrated ability to work independently, manage multiple tasks simultaneously, and complete projects under minimal supervision.
• A courteous, gracious, and resourceful demeanor, particularly when handling stressful or sensitive inquiries.
• Current knowledge or ability to rapidly learn computer-based systems required for access management and internal communication (e.g., WebEx).

To be considered for this Concierge Associate position in Customer Care and Business Administration, candidates must meet the following criteria:

• High School Diploma or equivalent is required.
• Minimum of 1-2+ years of prior work experience in a professional front-of-office, concierge, or hospitality environment is strongly preferred.
• Ability to adhere to all policies and procedures and maintain an overall professional appearance and attitude.
• Manual dexterity and physical capability to walk, stand, bend, and lift or move packages of 40 lbs or greater frequently, and up to 60 lbs occasionally using a cart.
• Flexibility to comply with the mandatory work hours, including the expectation to work remotely during the site shutdown period (December 25th to January 2nd).
• Willingness to undergo necessary clearances, including signing a Cisco NDA and environmental policy statement.

Summary
If you are a highly professional, service-oriented individual with a background in hospitality or business administration looking for an impactful Concierge Associate role in Vancouver, we want to hear from you. This is a chance to leverage your exceptional customer care skills in a dynamic corporate environment on a temporary contract basis with long-term potential. Our recruiters are experts in the Randstad Professional field and are ready to guide you through this exciting opportunity. Apply today to partner with a global leader in talent solutions and advance your career.

If this Concierge Associate role is not the perfect fit, reach out to our team of specialized recruiters to explore a variety of other promising job openings.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.