A leading financial institution is seeking a strategic and hands-on Content Writer / Content Strategist to join their Business Application Management (BAM) team. This role is central to a major modernization initiative, focusing on updating internal documentation and user guidance for core credit applications. The successful candidate will transition outdated materials into modern, user-centric resources, including keystroke guides and job aids. This is an ideal opportunity for a professional who enjoys defining content strategy from the ground up and elevating documentation standards within a complex technical environment.
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Advantages
Advantages of the Role
High Visibility: Support critical enterprise-wide credit platforms and high-priority business banking projects.
Strategic Impact: Influence the content strategy from the ground up, moving beyond simple execution to define long-term standards.
Innovative Environment: Partner with leadership that values modern approaches, creative problem-solving, and challenging the status quo.
Path to Permanent: This contract offers a strong potential for extension or permanent conversion based on performance and business needs.
Responsibilities
Job Responsibilities
Modernize Documentation: Rewrite and update keystroke guides, user guides, and process documentation for core credit systems, ensuring all materials are accurate and accessible.
Content Strategy & UX: Develop and implement standardized naming conventions, field descriptions, and instructional patterns to improve user experience consistency across applications.
SharePoint Redesign: Reorganize and maintain a modern, intuitive SharePoint site to ensure team content is structured logically and kept current.
Change Management: Partner with the Change Management practice to draft communications, readiness materials, and training content for system rollouts.
Stakeholder Collaboration: Work closely with Subject Matter Experts (SMEs), Business Analysts, and technical teams to validate content accuracy and align with business objectives.
Qualifications
Qualifications
Education: Bachelor’s degree in Communications, English, Technical Writing, Copywriting, or a related field.
Experience: 3+ years in content writing, content strategy, or technical documentation.
Technical Skills: * Proficiency in SharePoint and Microsoft Office.
Experience creating training materials, job aids, and system process documentation.
Core Competencies: * Strategic mindset with a high degree of attention to detail and consistency.
Ability to manage multiple content tracks simultaneously under tight deadlines.
Proactive personality willing to suggest improvements to existing processes.
Preferred Assets: * Background in Financial Services, banking, or credit/lending systems.
Experience in UX writing or standardizing UI labels and terminology.
Knowledge of change management communications.
Summary
This role is perfect for a content expert who thrives on bringing order to complexity. If you have a passion for technical storytelling and want to play a key part in a digital transformation journey at a major financial hub, we encourage you to apply. This position offers a unique blend of independent execution and high-level strategy, backed by a supportive team culture.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
A leading financial institution is seeking a strategic and hands-on Content Writer / Content Strategist to join their Business Application Management (BAM) team. This role is central to a major modernization initiative, focusing on updating internal documentation and user guidance for core credit applications. The successful candidate will transition outdated materials into modern, user-centric resources, including keystroke guides and job aids. This is an ideal opportunity for a professional who enjoys defining content strategy from the ground up and elevating documentation standards within a complex technical environment.
Advantages
Advantages of the Role
High Visibility: Support critical enterprise-wide credit platforms and high-priority business banking projects.
Strategic Impact: Influence the content strategy from the ground up, moving beyond simple execution to define long-term standards.
Innovative Environment: Partner with leadership that values modern approaches, creative problem-solving, and challenging the status quo.
Path to Permanent: This contract offers a strong potential for extension or permanent conversion based on performance and business needs.
...
Responsibilities
Job Responsibilities
Modernize Documentation: Rewrite and update keystroke guides, user guides, and process documentation for core credit systems, ensuring all materials are accurate and accessible.
Content Strategy & UX: Develop and implement standardized naming conventions, field descriptions, and instructional patterns to improve user experience consistency across applications.
SharePoint Redesign: Reorganize and maintain a modern, intuitive SharePoint site to ensure team content is structured logically and kept current.
Change Management: Partner with the Change Management practice to draft communications, readiness materials, and training content for system rollouts.
Stakeholder Collaboration: Work closely with Subject Matter Experts (SMEs), Business Analysts, and technical teams to validate content accuracy and align with business objectives.
Qualifications
Qualifications
Education: Bachelor’s degree in Communications, English, Technical Writing, Copywriting, or a related field.
Experience: 3+ years in content writing, content strategy, or technical documentation.
Technical Skills: * Proficiency in SharePoint and Microsoft Office.
Experience creating training materials, job aids, and system process documentation.
Core Competencies: * Strategic mindset with a high degree of attention to detail and consistency.
Ability to manage multiple content tracks simultaneously under tight deadlines.
Proactive personality willing to suggest improvements to existing processes.
Preferred Assets: * Background in Financial Services, banking, or credit/lending systems.
Experience in UX writing or standardizing UI labels and terminology.
Knowledge of change management communications.
Summary
This role is perfect for a content expert who thrives on bringing order to complexity. If you have a passion for technical storytelling and want to play a key part in a digital transformation journey at a major financial hub, we encourage you to apply. This position offers a unique blend of independent execution and high-level strategy, backed by a supportive team culture.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
