Customer Fulfillment Senior Specialist- Bilingual

• Flex and connected mode (telecommuting, flexible schedule)
• Telemedicine, Group insurance
• Employee assistance program (because we care about the physical and mental health of our people)
• Financial Benefits: Profit Sharing Plan, Retirement Plan with company matching, Stock Options & Annual flexible reimbursement program
• Base salary range for Customer Fulfillment Senior Specialist- Bilingual between $55,000 and $65,000 CAD annually

Cascades Recovery+ is a leader in recycling and waste management solutions across Canada. We are looking for a Bilingual Senior Customer Fulfillment Specialist who will serve as the central point of contact for our customers—coordinating service orders from the moment they are received through final service delivery. As the Senior Customer Fulfillment Senior Specialist , you will help us deliver the best-in-class customer experience while contributing to a greener, more sustainable future. 

If you are detail‑oriented, customer‑focused, and thrive in a fast‑paced, collaborative environment, we’d love to meet you.

RESPONSIBILITIES

• Serve as the initial point of contact when customers call to request information or require escalation support.
• Perform real-time order entry, apply customer service procedures and standards ensuring accuracy, clarity and timely follow-through
• Prioritize the customer experience by proactively responding to complex customer inquiries, resolving issues, answering questions and communicating updates
• Coordinate with Dispatch, Operations and Transportation to ensure accurate and timely service delivery
• Document and maintain accurate customer records and supplier files based on customer service notes, processes, and business rules ensuring contact and order information is kept up to date
• Create and maintain professional relationships with your customers and business partners
• Generate reports to review customer activity and continuous improvement opportunity
• Follow customer orders from receipt to service delivery by coordinating with internal partners to deliver an exceptional customer experience.

Bring out the best in yourself! 

Every day, our colleagues choose to respect their true nature by contributing with passion to our mission. 

REQUIREMENTS  
You too, put forward your strengths: 

• AS or BS degree in Business or related field, relevant experience will be considered in lieu of a degree
• 2+ years’ experience in customer service, order management and service coordination
• Fluency in English and French, both written and verbal, is required
• Exceptional communication and interpersonal skills, with a proactive approach and strong follow-up abilities
• Detail-oriented, ensuring accuracy and thoroughness in all tasks
• Experience juggling multiple priorities in a fast-paced environment
• Ability to work autonomously with minimal direction
• Strong team player, committed to maintaining desired service levels and fostering a collaborative work environment
• Proficiency in MS365 (Outlook, Excel, Teams)

Work Authorization

Qualified candidates must be legally authorized to work in Canada. Sponsorship is not offered for this position.

About Cascades

Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.

To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 9,500 talents working in a network in almost 65 operating units located in North America.