Customer Fulfillment Supervisor*

What’s in it for you

Taking care of our people is in our nature - so you’ll enjoy:

• Annual salary between $80,000 and $110,000
• Profit sharing and an employee share purchase plan
• A hybrid work model
• A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
• An annual allowance to spend on goods and services of your choice
• A yearly wellness program and employee assistance program
• A collaborative, respectful, and people-centered workplace

Your Role

As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential. 
Your scope includes:

• Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines 

• Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs 

• Monitor strategic accounts and foster strong, lasting customer relationships 

• Proactively identify and resolve issues related to customer orders, responding effectively to critical situations 

• Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment 

• Promote a culture of continuous improvement to enhance fulfillment quality and profitability 

• Act promptly to prevent potential crises, escalating issues when appropriate  

What you bring

You're a natural fit for Customer Fulfillment Supervisor* if you have:

• Proven experience in customer fulfillment, with strong process adoption and execution 

• Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel) 

• Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset 

• Strong leadership, coaching ability, and team collaboration in fast-paced environments 

• Excellent problem-solving, prioritization, and decision-making skills 

• College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset) 

• Bilingual (English required; French an asset) with strong communication skills  

If you bring the same care to who you are as to what you do, we’d love to meet you!

Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan.

Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.