Customer Service Advisor

Advantages
● Flexible Schedule: Rotational Saturday shifts with a compensatory day off.
● Comprehensive Training: Gain knowledge in optics and customer service with hands-on training.
● Dynamic Work Environment: Collaborate with diverse teams across supply chain and product departments.
● Career Development Opportunities: Be part of a culture of continuous improvement with opportunities to learn and grow.
● Meaningful Impact: Contribute to delivering high-quality products and services to retail stores nationwide.

Responsibilities
● Serve as the primary point of contact for customer service queries, ensuring timely and professional responses.
● Build and maintain strong rapport with retail stores, promoting a "customer-first" approach.
● Monitor and communicate order statuses, process credits, and handle warranty claims.
● Accurately manage data entries and support stakeholders with timely updates.
● Assist in training initiatives, department housekeeping, and cross-functional support tasks.
● Maintain adherence to Standard Operating Procedures (SOPs) and quality standards.
● Proactively identify and communicate potential areas of improvement within the department.
● Process and assess lab error credits, warranty claims, and store error credits.

Qualifications
Essential:
● Strong customer focus with a positive and proactive demeanor.
● Proficiency in Microsoft Office applications.
● Excellent communication skills, including a professional telephone manner.
● Willingness to exceed customer expectations and deliver excellence.
● Openness to feedback and change with a continuous improvement mindset.

Desirable:
● Experience managing complex situations independently.
● Confidence in resolving issues and handling complaints.
● Knowledge or experience in optics (training provided).

Summary
The Customer Service Advisor position is an excellent opportunity for individuals passionate about delivering top-tier customer service. With a focus on flexibility, teamwork, and continuous improvement, this role is designed for those eager to contribute to a dynamic supply chain environment. If you’re customer-focused, detail-oriented, and ready to make an impact, we encourage you to apply and join the team. If you feel that your qualifications are a close match for this position, feel free to send your resume bob.,gotengco@randstad.ca today.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.