Customer Service and Marketing Coordinator

In this sales & marketing position, you will play a pivotal role in delivering a superior customer experience. Whether you are providing knowledgeable product support or coordinating seasonal advertising campaigns, your contributions as a Customer Service and Marketing Coordinator will ensure the organization's customer-first standards are consistently met. This role is perfect for someone with an agricultural background who thrives in a fast-paced environment and enjoys a mix of administrative, operational, and creative tasks within the sales & marketing landscape.

As a Customer Service and Marketing Coordinator, you will also be responsible for maintaining strong supplier relationships and managing inventory to ensure cost-effective operations. Your expertise in sales & marketing will help drive store traffic through engaging social media content and well-executed community events. This is an incredible opportunity to grow your career in sales & marketing with a company that values professional fulfillment and work-life balance.



Advantages
• Competitive salary range of $55,586 – $60,384 based on experience.
• Opportunity to work in a dynamic, multi-faceted role within the sales & marketing industry.
• Professional development and the chance to represent a leading brand in the agricultural sector.
• Collaborative team environment where your contributions directly impact store success.
• Comprehensive exposure to both retail operations and corporate marketing strategies.

Responsibilities
• Develop and maintain strong customer relationships through proactive sales and service activities.
• Provide expert product support and respond promptly to inquiries in partnership with the sales & marketing team.
• Support the feed sales department by providing product updates and acting as a liaison between customers and sales staff.
• Coordinate bagged feed orders and deliveries to ensure efficient, cost-effective service for all clients.
• Manage supplier relations by researching new sources of supply and coordinating promotional programs.
• Oversee inventory control, including accurate billing, frequent counts, and timely product ordering within budget.
• Coordinate store advertising, promotions, and seasonal campaigns alongside the Marketing Director.
• Assist with external communications, including product announcements, newsletters, and promotional emails.
• Support social media activities by capturing store photos and preparing highlights that reinforce the brand.
• Gather content for storytelling, such as customer success stories and vendor updates, to support sales & marketing materials.
• Maintain store presentation by ensuring aisles and displays are clean, organized, and aligned with merchandising standards.
• Manage regulatory reporting, including veterinary and pesticide renewals and sales summaries.
• Maintain and develop Standard Operating Procedures (SOPs) to ensure operational excellence.

Qualifications
• Minimum of 2 years of experience in retail, customer service, and marketing/social media support.
• Proven ability to create engaging social media content and promote product features to a target audience.
• Strong written and verbal English communication skills for customer updates and brand messaging.
• Exceptional interpersonal skills with a proactive, "self-starter" attitude and a commitment to teamwork.
• Highly organized with a sharp attention to detail regarding inventory management, pricing, and reporting.
• Proficiency in Microsoft Office and POS/inventory systems; Great Plains (GP) experience is a significant asset.
• Ability to manage multiple tasks effectively within a fast-paced retail and sales & marketing environment.
• Physical ability to lift up to 50 lbs as required for store and warehouse operations.
• Must possess or obtain a Pesticide Dispenser Certificate and Veterinary Drug Dispensers Certificate within 3 months of hire.
• Forklift Certificate required (or must be acquired within 3 months; training is provided).
• An agricultural background or specific experience with animal health products is strongly preferred.

Summary
At Randstad, our recruiters are experts in their fields and are dedicated to connecting you with opportunities that align with your career ambitions. If you are a motivated individual looking to make your mark as a Customer Service and Marketing Coordinator in Abbotsford, we encourage you to apply on our website today or reach out to our team. If this role isn’t exactly what you’re looking for, please contact us to explore other career-shaping opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.