Are you a proactive leader who thrives in a fast-paced, high-volume environment? Our client is looking for a dedicated Customer Service Manager to join a premier wholesale distribution company in the Orangeville area. As a global leader in talent solutions, Randstad connects professionals with rewarding careers, and we are proud to partner with a family-oriented organization known for its incredible culture and commitment to internal growth.
...
Our expert recruiters have identified this as a pivotal role within the customer care specialization of Randstad Professional. If you have a passion for mentoring, a data-driven mindset for tracking KPIs, and the emotional intelligence to navigate difficult conversations, this Customer Service Manager position offers a perfect opportunity to make a lasting impact.
The Customer Service Manager will oversee a talented team Customer Service Representatives (CSRs) primarily located at the Orangeville office, with remote support for team members in other locations in Ontario. This is a hybrid role, offering one day of remote work after an initial training period, ensuring you have the flexibility to balance your professional and personal life.
In this role, the Customer Service Manager will report directly to the Director of Customer Service. You will be expected to take full ownership of the department’s operations, moving away from micromanagement to lead an independent and highly motivated team. A key focus of this position is managing the transition and optimization of a recently implemented ERP system. We need a Customer Service Manager who can champion this technology, training the team to use it effectively while maintaining a positive and solution-oriented atmosphere.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
- Competitive salary range of $70,000 - $80,000 based on experience with two bonuses a year.
- Comprehensive, 100% employer-paid benefits plan.
- Weekly RRSP contributions of 3% of earnings, regardless of employee participation.
- 3 weeks of vacation, plus paid personal and sick days.
- Highly supportive, family-owned company culture with a focus on long-term career advancement.
- Hybrid work model (4 days on-site, 1 day remote).
- Free parking onsite.
Responsibilities
- Lead, motivate, and mentor a team of 9 CSRs to achieve departmental goals and high service standards.
- Monitor and analyze key performance indicators (KPIs) such as call volume, response times, and call length to ensure operational efficiency.
- Conduct regular coaching sessions and handle difficult performance-related conversations with professionalism and empathy.
- Serve as the primary point of contact for complex customer escalations, ensuring timely and effective resolution.
- Manage team attendance, scheduling, and workload distribution to ensure seamless coverage during operating hours (7:30 AM – 5:00 PM).
- Implement strategies to maintain team morale during high-pressure seasonal peaks.
Qualifications
- 3–5 years of current managerial experience specifically in a customer care or call center environment.
- Proven experience leading and supervising a team of at least 5 people.
- Ability to commute to the Orangeville, Ontario for on-site work 4 days per week.
- Experience with high-volume inbound call center operations and performance metrics management.
- Proficiency in Microsoft Office Suite and experience with ERP system implementation or management is a strong asset.
Summary
At Randstad, our recruiters are experts in finding the perfect match between talent and opportunity. This Customer Service Manager role is more than just a job; it is a chance to lead a team through an exciting period of growth within a company that truly values its people. We act as your partner for talent, helping you build a successful career that offers professional fulfillment.
If this job doesn't fit what you are looking for, please reach out to us to explore other career-building opportunities tailored to your ambitions.
This role is for an upcoming vacancy.
Randstad uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Randstad uses AI as a tool, candidate selection and hiring decisions are made by our employees.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a proactive leader who thrives in a fast-paced, high-volume environment? Our client is looking for a dedicated Customer Service Manager to join a premier wholesale distribution company in the Orangeville area. As a global leader in talent solutions, Randstad connects professionals with rewarding careers, and we are proud to partner with a family-oriented organization known for its incredible culture and commitment to internal growth.
Our expert recruiters have identified this as a pivotal role within the customer care specialization of Randstad Professional. If you have a passion for mentoring, a data-driven mindset for tracking KPIs, and the emotional intelligence to navigate difficult conversations, this Customer Service Manager position offers a perfect opportunity to make a lasting impact.
The Customer Service Manager will oversee a talented team Customer Service Representatives (CSRs) primarily located at the Orangeville office, with remote support for team members in other locations in Ontario. This is a hybrid role, offering one day of remote work after an initial training period, ensuring you have the flexibility to balance your professional and personal life.
...
In this role, the Customer Service Manager will report directly to the Director of Customer Service. You will be expected to take full ownership of the department’s operations, moving away from micromanagement to lead an independent and highly motivated team. A key focus of this position is managing the transition and optimization of a recently implemented ERP system. We need a Customer Service Manager who can champion this technology, training the team to use it effectively while maintaining a positive and solution-oriented atmosphere.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
- Competitive salary range of $70,000 - $80,000 based on experience with two bonuses a year.
- Comprehensive, 100% employer-paid benefits plan.
- Weekly RRSP contributions of 3% of earnings, regardless of employee participation.
- 3 weeks of vacation, plus paid personal and sick days.
- Highly supportive, family-owned company culture with a focus on long-term career advancement.
- Hybrid work model (4 days on-site, 1 day remote).
- Free parking onsite.
Responsibilities
- Lead, motivate, and mentor a team of 9 CSRs to achieve departmental goals and high service standards.
- Monitor and analyze key performance indicators (KPIs) such as call volume, response times, and call length to ensure operational efficiency.
- Conduct regular coaching sessions and handle difficult performance-related conversations with professionalism and empathy.
- Serve as the primary point of contact for complex customer escalations, ensuring timely and effective resolution.
- Manage team attendance, scheduling, and workload distribution to ensure seamless coverage during operating hours (7:30 AM – 5:00 PM).
- Implement strategies to maintain team morale during high-pressure seasonal peaks.
Qualifications
- 3–5 years of current managerial experience specifically in a customer care or call center environment.
- Proven experience leading and supervising a team of at least 5 people.
- Ability to commute to the Orangeville, Ontario for on-site work 4 days per week.
- Experience with high-volume inbound call center operations and performance metrics management.
- Proficiency in Microsoft Office Suite and experience with ERP system implementation or management is a strong asset.
Summary
At Randstad, our recruiters are experts in finding the perfect match between talent and opportunity. This Customer Service Manager role is more than just a job; it is a chance to lead a team through an exciting period of growth within a company that truly values its people. We act as your partner for talent, helping you build a successful career that offers professional fulfillment.
If this job doesn't fit what you are looking for, please reach out to us to explore other career-building opportunities tailored to your ambitions.
This role is for an upcoming vacancy.
Randstad uses artificial intelligence to help our recruiters screen, assess and select qualified talent for this role and others within our database. Although Randstad uses AI as a tool, candidate selection and hiring decisions are made by our employees.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
