Are you a dynamic, high-energy Customer Service Manager with a passion for building something great? Do you thrive in a fast-paced environment where you can take charge, create structure, and make a tangible impact? If you are a "plug and play" leader with a background in manufacturing, Randstad Canada has an exceptional permanent opportunity for you.
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We are partnering with a leading client in the packaging and manufacturing industry, located in Etobicoke, Ontario. This client is in an exciting "build stage," transitioning from a family-run mentality to a more strategic operation. They are not looking for someone to simply maintain the status quo; they need a true Customer Service Manager who will act as a "working manager," rolling up their sleeves to perform day-to-day customer service tasks while simultaneously leading, mentoring, and unifying a small team.
This is a role for a resourceful and independent leader. You will be granted significant autonomy to observe current operations, identify critical gaps, and implement new processes and procedures with minimal direction. A key part of your mission will be to build trust, foster a positive and collaborative environment, and coach your team members (currently 2-3 CSRs and a sales coordinator) to success.
The ideal Customer Service Manager for this role will have a fantastic, outgoing personality and the resilience to handle the "chaos" of a growing business. You will be the central point of contact for customer service operations and will be instrumental in developing the department from the ground up. This is a high-impact position with a significant opportunity for long-term growth, including a potential future path to a Director-level role for a successful candidate committed to a 5-year journey. If you are a proactive problem-solver who loves to build, this Customer Care role is for you.
While this particular Customer Service Manager role does not require bilingualism (English/French), we recognize the value of bilingual skills in the Canadian market and welcome applications from all qualified individuals.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
• A competitive permanent salary in the range of $80,000 to $90,000 per year.
• Monday-Friday work week, core hours of 8-4
• Eligibility for a quarterly team-based bonus structure based on sales performance.
• Comprehensive benefits package.
• 3 weeks of vacation to start
• A high-impact, high-autonomy role where you can truly "build your own show" and see the direct results of your work.
• Significant long-term career growth potential, with a possible path toward a Director-level position.
• A permanent, full-time position with a stable and growing leader in the manufacturing industry, within a key Customer Care role.
• The opportunity to work closely with senior leadership and be a key player in the company's strategic growth.
Responsibilities
• Act as a "working manager," performing hands-on, day-to-day customer service representative duties, including order entry, processing, and direct customer communication.
• Supervise, coach, and mentor a team of customer service representatives and a sales coordinator , fostering a cohesive and high-performance team culture.
• Handle complex or escalated customer issues with professionalism, empathy, and efficient problem-solving.
• Proactively identify inefficiencies and gaps in current workflows, and take the lead in designing, documenting, and implementing new processes and standard operating procedures (SOPs).
• Develop and implement customer service policies and standards to improve quality and adherence to deadlines.
• Provide guidance and training to team members in a dynamic environment where formal training resources are limited ; you will be the primary source of knowledge and mentorship.
• Liaise directly with production, shipping, and sales teams to resolve issues, ensure order accuracy, and maintain customer satisfaction.
• Build strong internal relationships and act as the "glue" for the customer service department, reining in difficult personalities and promoting a collaborative spirit.
• Monitor and report on team performance and key customer service metrics to senior management.
• Manage the daily workflow of the department, ensuring all tasks are completed accurately and on time in a high-stress, multi-priority environment.
• Support and coordinate logistics functions as needed while new roles within the department are being established
Qualifications
• Essential: Proven experience as a Customer Service Manager, Team Lead, or Supervisor within a manufacturing, packaging, or industrial environment. Candidates without this industry experience will not be considered.
• A minimum of 5 years of experience in a senior-level customer service role, with demonstrated leadership responsibilities.
• Demonstrable "build experience"—a strong track record of creating processes, developing procedures, and building teams from the ground up.
• Ability to work 100% on-site at the Etobicoke, Ontario location.
• A dynamic, high-energy, and fantastic outgoing personality is essential.
• Proven ability to be a "plug and play" leader—highly independent, resourceful, and able to "hit the ground running" with minimal direction or mentorship.
• Exceptional team-building, coaching, and mentoring skills , with experience managing and motivating challenging or "difficult" personalities.
• Superior problem-solving abilities; a natural ability to see chaos and create structure, order, and efficient processes.
• Excellent stress management skills and the ability to thrive while juggling multiple competing priorities.
• Meticulous attention to detail and a high standard for accuracy in all work.
• Outstanding interpersonal and communication skills, with the ability to lead with both strength and empathy.
• A flexible and adaptable mindset , including the ability to work outside of core hours (come in early, stay late) as needed to support business demands.
• Strong proficiency with CRM software and the Microsoft Office Suite.
• A genuine passion for customer service and a desire to build a best-in-class team
Summary
Are you the dynamic, hands-on Customer Service Manager we're looking for to lead this exciting build? If you are ready to take on a challenge and build a successful team, we want to hear from you. Apply now on the Randstad website or connect with one of our expert Customer Care recruiters today!
If this role isn't the perfect fit, please reach out. Our recruiters are experts in the Customer Care field and can help you find your next great opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a dynamic, high-energy Customer Service Manager with a passion for building something great? Do you thrive in a fast-paced environment where you can take charge, create structure, and make a tangible impact? If you are a "plug and play" leader with a background in manufacturing, Randstad Canada has an exceptional permanent opportunity for you.
We are partnering with a leading client in the packaging and manufacturing industry, located in Etobicoke, Ontario. This client is in an exciting "build stage," transitioning from a family-run mentality to a more strategic operation. They are not looking for someone to simply maintain the status quo; they need a true Customer Service Manager who will act as a "working manager," rolling up their sleeves to perform day-to-day customer service tasks while simultaneously leading, mentoring, and unifying a small team.
This is a role for a resourceful and independent leader. You will be granted significant autonomy to observe current operations, identify critical gaps, and implement new processes and procedures with minimal direction. A key part of your mission will be to build trust, foster a positive and collaborative environment, and coach your team members (currently 2-3 CSRs and a sales coordinator) to success.
...
The ideal Customer Service Manager for this role will have a fantastic, outgoing personality and the resilience to handle the "chaos" of a growing business. You will be the central point of contact for customer service operations and will be instrumental in developing the department from the ground up. This is a high-impact position with a significant opportunity for long-term growth, including a potential future path to a Director-level role for a successful candidate committed to a 5-year journey. If you are a proactive problem-solver who loves to build, this Customer Care role is for you.
While this particular Customer Service Manager role does not require bilingualism (English/French), we recognize the value of bilingual skills in the Canadian market and welcome applications from all qualified individuals.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
• A competitive permanent salary in the range of $80,000 to $90,000 per year.
• Monday-Friday work week, core hours of 8-4
• Eligibility for a quarterly team-based bonus structure based on sales performance.
• Comprehensive benefits package.
• 3 weeks of vacation to start
• A high-impact, high-autonomy role where you can truly "build your own show" and see the direct results of your work.
• Significant long-term career growth potential, with a possible path toward a Director-level position.
• A permanent, full-time position with a stable and growing leader in the manufacturing industry, within a key Customer Care role.
• The opportunity to work closely with senior leadership and be a key player in the company's strategic growth.
Responsibilities
• Act as a "working manager," performing hands-on, day-to-day customer service representative duties, including order entry, processing, and direct customer communication.
• Supervise, coach, and mentor a team of customer service representatives and a sales coordinator , fostering a cohesive and high-performance team culture.
• Handle complex or escalated customer issues with professionalism, empathy, and efficient problem-solving.
• Proactively identify inefficiencies and gaps in current workflows, and take the lead in designing, documenting, and implementing new processes and standard operating procedures (SOPs).
• Develop and implement customer service policies and standards to improve quality and adherence to deadlines.
• Provide guidance and training to team members in a dynamic environment where formal training resources are limited ; you will be the primary source of knowledge and mentorship.
• Liaise directly with production, shipping, and sales teams to resolve issues, ensure order accuracy, and maintain customer satisfaction.
• Build strong internal relationships and act as the "glue" for the customer service department, reining in difficult personalities and promoting a collaborative spirit.
• Monitor and report on team performance and key customer service metrics to senior management.
• Manage the daily workflow of the department, ensuring all tasks are completed accurately and on time in a high-stress, multi-priority environment.
• Support and coordinate logistics functions as needed while new roles within the department are being established
Qualifications
• Essential: Proven experience as a Customer Service Manager, Team Lead, or Supervisor within a manufacturing, packaging, or industrial environment. Candidates without this industry experience will not be considered.
• A minimum of 5 years of experience in a senior-level customer service role, with demonstrated leadership responsibilities.
• Demonstrable "build experience"—a strong track record of creating processes, developing procedures, and building teams from the ground up.
• Ability to work 100% on-site at the Etobicoke, Ontario location.
• A dynamic, high-energy, and fantastic outgoing personality is essential.
• Proven ability to be a "plug and play" leader—highly independent, resourceful, and able to "hit the ground running" with minimal direction or mentorship.
• Exceptional team-building, coaching, and mentoring skills , with experience managing and motivating challenging or "difficult" personalities.
• Superior problem-solving abilities; a natural ability to see chaos and create structure, order, and efficient processes.
• Excellent stress management skills and the ability to thrive while juggling multiple competing priorities.
• Meticulous attention to detail and a high standard for accuracy in all work.
• Outstanding interpersonal and communication skills, with the ability to lead with both strength and empathy.
• A flexible and adaptable mindset , including the ability to work outside of core hours (come in early, stay late) as needed to support business demands.
• Strong proficiency with CRM software and the Microsoft Office Suite.
• A genuine passion for customer service and a desire to build a best-in-class team
Summary
Are you the dynamic, hands-on Customer Service Manager we're looking for to lead this exciting build? If you are ready to take on a challenge and build a successful team, we want to hear from you. Apply now on the Randstad website or connect with one of our expert Customer Care recruiters today!
If this role isn't the perfect fit, please reach out. Our recruiters are experts in the Customer Care field and can help you find your next great opportunity.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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