Customer Service Representative

Advantages
- You'll be part of a supportive and collaborative team where your insights and contributions are highly valued.
- This is a competitive, full-time opportunity with a annual salary of $50,000-$55,000
- A hybrid role based out of the Oakville office, providing the flexibility to work from home three days a week.
- The chance to grow with a dynamic company that invests in its people.


Responsibilities
- Acting as the main liaison for customers regarding billing, product inquiries, and general account questions.
- Responding to customer requests and issues promptly and professionally via phone, email, and live chat.
- Managing and documenting all customer interactions in the CRM system with a high level of accuracy.
- Collaborating with cross-functional teams to escalate and resolve complex issues efficiently.
- Educating customers on products and services, ensuring they have the information they need to succeed.


Qualifications
- A strong customer-first mindset with a natural talent for active listening and empathy.
- The ability to stay highly organized and manage multiple tasks and projects at once.
- Excellent verbal and written communication skills and a positive, team-player attitude.
- Proficiency with common software programs, including help desk platforms and Google Suite.
- Previous experience in a customer-facing role is a valuable asset.


Summary
If you're ready to take on a key role within a supportive team and help power the company's success, we encourage you to apply. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.