Customer Service Representative - Burlington
Are you a customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
...
We’re currently hiring a Customer Service Representative to join a high-performing, collaborative team in Burlington. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
This position is responsible for handling inbound calls from customers, providing assistance with placing orders, compiling quotes and facilitating the delivery of products to customers. Once trained, Customer Support Representatives are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Advantages
• Permanent opportunity
• Competitive salary $60k - $62k based on experience
• Annual performance and salary review
• Monday - Friday 8:00am - 5:00pm with an hour lunch
• 2-3 weeks PTO
• RRSP with 6% match
• Full benefits (health, dental, etc.)
• Work for a close knit team that is apart of a global organization
Responsibilities
• Assist Customer Operations Manager on various sales related tasks and projects.
• Provide customer service, sales and technical product support to direct customers, distributors and WAGO Regional Sales.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Receive requests for price quotations, purchase orders, order changes, adjustments, returns and cancellations directly from customers and distributors.
• Use SAP system to retrieve customer information, job status updates, stock and purchase order status and pricing.
• Communicate effectively with multiple department in order to resolve customer issues.
• Achieve and maintain rapport with customers and work to give them the best possible service. Deal with customers concerning matters which require some tact and resourcefulness.
• Interaction with other personnel in order to improve workflow, customer service and ensure on-time delivery.
• Support the warehouse periodically in receiving returned product and and keeping stock organized.
• Additional duties as required
Qualifications
• High school diploma and two years experience
• Knowledge in SAP ERP/CRM preferred
• Proficient computer skills, including MS Word, Excel and Outlook
• Good organizational, oral and written communication skills and strong attention to detail
• Demonstrate ability to deal with customers politely and tactfully
• Perform assignments by established deadlines and manage time effectively
• A flexible attitude with proven experience of working independently or with other members of a sales team
• Able to lift 30lbs individually and 50 lbs with additional support
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Customer Service Representative - Burlington
Are you a customer service professional who thrives in a fast-paced, detail-oriented environment? Do you bring a proactive mindset, strong critical thinking skills, and a passion for creating an exceptional client experience?
We’re currently hiring a Customer Service Representative to join a high-performing, collaborative team in Burlington. This is an exciting opportunity to grow within a company that values its people, invests in training, and offers advancement opportunities.
This position is responsible for handling inbound calls from customers, providing assistance with placing orders, compiling quotes and facilitating the delivery of products to customers. Once trained, Customer Support Representatives are expected to maintain a working knowledge of products in order to provide excellent service with accuracy and timeliness.
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
...
Advantages
• Permanent opportunity
• Competitive salary $60k - $62k based on experience
• Annual performance and salary review
• Monday - Friday 8:00am - 5:00pm with an hour lunch
• 2-3 weeks PTO
• RRSP with 6% match
• Full benefits (health, dental, etc.)
• Work for a close knit team that is apart of a global organization
Responsibilities
• Assist Customer Operations Manager on various sales related tasks and projects.
• Provide customer service, sales and technical product support to direct customers, distributors and WAGO Regional Sales.
• Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
• Receive requests for price quotations, purchase orders, order changes, adjustments, returns and cancellations directly from customers and distributors.
• Use SAP system to retrieve customer information, job status updates, stock and purchase order status and pricing.
• Communicate effectively with multiple department in order to resolve customer issues.
• Achieve and maintain rapport with customers and work to give them the best possible service. Deal with customers concerning matters which require some tact and resourcefulness.
• Interaction with other personnel in order to improve workflow, customer service and ensure on-time delivery.
• Support the warehouse periodically in receiving returned product and and keeping stock organized.
• Additional duties as required
Qualifications
• High school diploma and two years experience
• Knowledge in SAP ERP/CRM preferred
• Proficient computer skills, including MS Word, Excel and Outlook
• Good organizational, oral and written communication skills and strong attention to detail
• Demonstrate ability to deal with customers politely and tactfully
• Perform assignments by established deadlines and manage time effectively
• A flexible attitude with proven experience of working independently or with other members of a sales team
• Able to lift 30lbs individually and 50 lbs with additional support
Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role or apply directly on the Randstad website using your MyRandstad profile.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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