Are you passionate about delivering outstanding customer service and interested in the world of real estate and legal administration? We’re looking for a Customer Service Representative to join our growing team in a full-time, permanent position. This is a great opportunity to work with a well-known organization that values teamwork, client satisfaction, and career development. If you thrive in a fast-paced environment and have experience in customer service, banking, call centers, or real estate transactions — we want to hear from you!
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Location: South West Calgary
Salary - $47 500 annually
Hours of Operation: Monday - Friday 6:00am - 7:00pm in rotational shift
Hybrid: 3 days in office, 2 days at home
Equipment provided
Advantages
- Full Time Hours
- Competitive Pay
- No weekend shifts
- Work for a well known company
- Equipment provided
- Opportunity to work in office
- Get your foot in the door with a great organization
Responsibilities
- Provide superior customer service to clients via portal, email, and phone.
- Respond to all inquiries within specified timeframes.
- Develop internal and external partnerships to enhance overall customer service experience.
- Make necessary amendments to internal records consistently applying underwriting guidelines to all files.
- Manage all issues and title discrepancies with the lender representative.
- Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable.
- Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements.
- Request and review payout statements from other financial institutions.
- Calculate penalties, per diems, and payout amounts due on closing.
- Action lender reports as required.
Qualifications
- At least 2 years of customer service experience
- Graduate of a law clerk/legal admin program or equivalent experience is required
- Exceptional phone manner with strong communications and interpersonal skills
- Detail oriented and proven ability to multi-task in a fast paced environment
- Banking experience (an asset)
Summary
If you are interested in the Customer Service Representative position then we would love to hear from you!
Please apply directly to Randstad.ca or send me an email at melissa.banduenga@randstad.ca
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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Are you passionate about delivering outstanding customer service and interested in the world of real estate and legal administration? We’re looking for a Customer Service Representative to join our growing team in a full-time, permanent position. This is a great opportunity to work with a well-known organization that values teamwork, client satisfaction, and career development. If you thrive in a fast-paced environment and have experience in customer service, banking, call centers, or real estate transactions — we want to hear from you!
Location: South West Calgary
Salary - $47 500 annually
Hours of Operation: Monday - Friday 6:00am - 7:00pm in rotational shift
Hybrid: 3 days in office, 2 days at home
Equipment provided
Advantages
- Full Time Hours
- Competitive Pay
- No weekend shifts
- Work for a well known company
- Equipment provided
- Opportunity to work in office
- Get your foot in the door with a great organization
Responsibilities
- Provide superior customer service to clients via portal, email, and phone.
- Respond to all inquiries within specified timeframes.
...
- Develop internal and external partnerships to enhance overall customer service experience.
- Make necessary amendments to internal records consistently applying underwriting guidelines to all files.
- Manage all issues and title discrepancies with the lender representative.
- Maintain up-to-date knowledge on all corporate and lender policies and procedures and apply as applicable.
- Prepare applicable documents (i.e. mortgage document package, title change documents) as per respective lender program requirements.
- Request and review payout statements from other financial institutions.
- Calculate penalties, per diems, and payout amounts due on closing.
- Action lender reports as required.
Qualifications
- At least 2 years of customer service experience
- Graduate of a law clerk/legal admin program or equivalent experience is required
- Exceptional phone manner with strong communications and interpersonal skills
- Detail oriented and proven ability to multi-task in a fast paced environment
- Banking experience (an asset)
Summary
If you are interested in the Customer Service Representative position then we would love to hear from you!
Please apply directly to Randstad.ca or send me an email at melissa.banduenga@randstad.ca
We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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