Customer Service Representative

As a CSR Assistant, you will play a pivotal role in the smooth operation of the service department. You will act as the bridge between clients, vendors, and the technical team, ensuring that repairs and returns are handled with efficiency and precision. This position is perfect for someone who enjoys a hybrid role that blends traditional Business Administration tasks—such as filing and vendor communication—with hands-on logistical support like picking parts and signing in repairs.

Advantages
• Competitive hourly wage of $21 – $23 per hour, recognizing your skills and contribution to the team.
• Opportunity to work with a stable and respected industry leader in the scientific and environmental monitoring sector.
• Gain valuable experience in Business Administration combined with technical logistics, enhancing your professional profile.
• Work in a convenient Coquitlam location with a friendly and supportive team environment.
• Access to training and development to help you understand the specific processes of the scientific instrumentation industry.
• Standard daytime business hours that support a healthy work-life balance.
• The chance to play a key role in a department that directly impacts customer satisfaction and operational success.
• Weekly pay through Randstad

Responsibilities
• Manage the end-to-end Return Merchandise Authorization (RMA) process, ensuring all documentation is accurate and clients are kept informed of their status.
• Facilitate clear and professional vendor communication, acting as the primary point of contact for status updates, part inquiries, and service follow-ups.
• Receive and sign in incoming repairs and equipment, ensuring all items are correctly tagged, logged into the system, and routed to the appropriate technicians.
• Assist with inventory management tasks, specifically the requirement to pick parts for service orders to ensure technicians have the necessary materials for repairs.
• Maintain an organized and efficient filing system for service records, ensuring that historical data and warranty information are easily accessible for the Business Administration team.
• Collaborate with the service manager and technical staff to prioritize urgent repairs and ensure smooth workflow within the department.
• Perform data entry tasks to update client files, service tickets, and inventory logs with high attention to detail.
• Handle general administrative inquiries and provide support to the broader service team as needed to maintain operational excellence.

Qualifications
• Strong organizational skills with the ability to multitask and prioritize conflicting deadlines in a busy service environment. • Excellent verbal and written communication skills, essential for effective vendor relations and internal team collaboration. • Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and general computer literacy for data entry and email management. • High attention to detail, particularly when handling part numbers, RMAs, and service documentation. • Ability to work independently as well as part of a collaborative team within a Business Administration and technical service setting. • Basic understanding of inventory processes or willingness to learn how to identify and pick parts for technical equipment. • Strong problem-solving abilities to troubleshoot minor administrative issues or vendor delays proactively. • A customer-first attitude, ensuring that all interactions reflect the company’s high standards for service and support.

Summary
If you are a motivated individual looking to build a career in Business Administration within a fascinating technical industry, this Service Assistant role in Coquitlam is the perfect next step. You will be joining a team that values precision, communication, and efficiency. Don't miss this chance to work with top-tier scientific products and a great group of people!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.