Customer service representative

Advantages
Dynamic Work Environment: Join a collaborative team within a growing industry.

Full Support: Comprehensive onboarding and cross-training to ensure your success.

Balance: A stable, office-based schedule in a professional setting.

Career Growth: Opportunity to work with major retail portals and advanced logistics systems.

Impact: Your work directly ensures that products reach store shelves and customers on time.

Responsibilities
Order Management: Accurately enter orders from various platforms (NAV, SPS, Retail Link, and email) in a timely manner.

Customer Support: Handle incoming and outgoing calls, providing updates on order status and tracking shipments via carriers.

Data Maintenance: Keep customer profiles, "nuance" documents, and 3rd party portals updated with holiday schedules and rate cards.

Problem Solving: Process consumer complaints through the QSM portal and follow up on credits or comments.

Logistics Coordination: Work closely with the logistics team on new orders, delivery changes, and ensuring samples are delivered on time.

Sales Support: Assist the outside sales team with questions, sample requests, and follow-ups.

Reporting: Print and verify daily performance reports to ensure all data is 100% accurate before the day ends.

Qualifications
Industry Experience: Previous experience working within the Food/CPG industry is required.

Tech Savvy: Comfortable using ERP systems (like NAV) and retail portals; manual dexterity for consistent computer use is essential.

Organized: Ability to maintain detailed checklists and backup information for various accounts.

Team Player: Ready to be fully cross-trained to support colleagues and onboard new team members.

Communicator: Excellent email etiquette for coordinating with Purchasing, Logistics, and CSMs.

Summary
If you believe you are a fit for this role, please apply directly to this job ad.

Please Note: Only qualified applicants that are being considered for this position will be contacted. At Randstad, we are your partner for talent, helping you build a career that offers fulfillment and balance. If this role sounds like your next great challenge, we invite you to apply today or connect with our specialized recruiters!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.