Welcome to Cascades!
At Cascades, Sustainable Development means Respecting the True Nature of our 10,000 talents. We put you first:
- Flex and connected mode (telecommuting, flexible schedule)
- Profit sharing plan
- Telemedicine, Group insurance and pension plan with company contributions
- Annual flexible reimbursement program
- Employee assistance program (because we care about the physical and mental health of our people)
- Salary range for Customer Service Representative between $ 45,000 and $50,000 CAD annually, based on experience
...
At our facility in Guelph you can develop your full potential, sustainably, by applying your expertise within the Packaging team as the Customer Service Representative :
- Perform real-time order entry, validate order status, manage backorders, and initiate delivery documents.
- Place orders based on consignment and inventory levels, and ensure accuracy of prices and order data.
- Maintain professional relationships, update stakeholders on inventory and delivery status, and communicate changes in orders or supplies.
- Handle complaints and inquiries, solve issues, and escalate to supervisors or inform stakeholders when necessary.
- Document customer/supplier files according to business rules and ensure compliance with customer service standards.
- Apply discounts/surcharges, manage returns, and coordinate shipments efficiently based on capacity and business rules.
Bring out the best in yourself!
Every day, our colleagues choose to respect their true nature by contributing with passion to our mission.
You too, put forward your strengths:
- College diploma (DEC) in administration or operations management, or equivalent experience, with 2 to 5 years in the manufacturing sector
- Proficient in Microsoft Office, Flute and AS400 (asset)
- Able to multitask, prioritize, and work independently in a fast-paced environment
- Strong collaboration, communication, and customer service skills
- Detail-oriented, adaptable, and capable of understanding operational contexts and business needs
We look forward to meeting you!
About Cascades
Cascades believes in the success of an inclusive organization that values diversity within its team. All qualified candidates will be considered for this position in a fair manner.
To be part of Cascades is to reveal the full potential of materials, people and ideas. We are a source of possibilities since 1964. Cascades have been providing sustainable, innovative and value-creating solutions in packaging, hygiene and recovery. Join 10,000 talents working in a network in almost 70 operating units located in North America.
