Customer Service Representative

We are currently hiring a Customer Service Representative to work for an HVAC distribution company in Halton Hills . This is a permanent opportunity and the ideal candidate would have a strong customer service background and possess the professional skills necessary to interact with customers in a courteous and professional manner. Great attention to detail and the ability to work well under pressure are required for this role.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- Permanent opportunity with a well establish company
- Monday - Friday 8:00am - 5:00pm
- Fully in office
- $50k - $55k based on experience
- Medical and Dental benefits
- Profit Sharing
- RDSP match
- 2 weeks paid vacation
- Training provided
- Friendly, close knit team

Responsibilities
- Answer customer inquiries promptly, efficiently and professionally.
- Access and accurately direct customer inquiries to appropriate department to resolve customer issues that extend beyond product availability, parts and quotes.
- Provide information regarding parts and product availability
- Accurately compile, log and issue small quotes (under 50 units) as per company guidelines.
- Track, document and file customer inquiries obtaining enough information to ensure customer resolution within 48 hours.
- Monitor and respond to customer emails within 24 hours of receipt.
- Work with internal resources to obtain and provide up to date product information to customers.
- Responsible for placing requests, organization, maintaining inventory and distribution of company marketing materials.
- Assist with company trade shows and marketing events as required.
- Research and maintain working knowledge of competitors products for cross reference where required.
- Assist with translation of incoming requests as needed via company assigned services.
- Process claim forms as per company guidelines.
- Work in co-ordination with inventory control to ensure that obsolete inventory listing is current for sell offs and clearance.
- Support Company initiatives and special projects as needed.
- Additional administrative duties as required.


Qualifications
- Post secondary education or 3-5 years of related experience.
- Strong interpersonal and verbal communication skills.
- Strong written communication skills.
- Strong planning and organizational skills.
- Bilingual (Enlgish/French) is an asset but not required
- The ability to multi task and handle multiple priorities.
- Demonstrated PC skills including Microsoft Office and ability to research information on internet.


Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.