Customer service representative

Job title - Customer service representative - personal insurance advisor

Salary - $40k - $50k

Location - Happy Valley-Goose Bay, Newfoundland and Labrador

On site opportunity

Hours - Mon to Fri - 9 am to 5 pm + 1 Saturday every month

Advantages
Competitive salary structure complemented by a performance-based bonus component.

Registered Retirement Savings Plan (RRSP) with a generous company matching program.

Employee Share Purchase Plan (ESPP) which includes a matching aspect.

Flexible health and dental insurance benefits package.

Personal Spending Amount to be invested in your health and well-being.

Paid Time Off: Starting at three weeks of annual vacation, plus paid time off for Personal days, Volunteer days, Jury Duty, and designated Exam/Study Time.

Responsibilities
The core duties of the Personal Insurance Advisor revolve around client management, sales, and administrative tasks:

Client Management & Consulting: Act as the primary advisor for ongoing client needs, conducting thorough needs assessments, and providing expert recommendations on personal insurance solutions (e.g., home, auto).

Sales & Retention: Actively sell new insurance policies (writing new business) and diligently work to retain the existing book of client business through renewal processes and proactive communication (retention calls).

Policy Administration: Prepare all necessary documentation for insurance carriers, accurately complete client applications, process policy changes, and issue insurance certificates.

Industry Liaison: Communicate effectively with Underwriters and Adjusters to discuss policy guidelines, manage workflow, and stay current on underwriting rules.

Professional Development: Actively participate in training initiatives to maintain expertise and stay up-to-date with industry knowledge.

Qualifications
Education: Completion of a High School Diploma is required; post-secondary education is considered a plus.

Licensing: Must possess a valid insurance license for Newfoundland and Labrador OR demonstrate a strong commitment to promptly obtaining one (all training and associated costs are covered by our client).

Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Outlook) is necessary.

Outstanding customer service skills with proven ability in conflict resolution.

Exceptional organizational and analytical abilities to manage competing priorities successfully.

Strong team orientation and a capacity to thrive in a dynamic, fast-paced setting.

Excellent written and verbal communication skills.

Note: We encourage candidates to apply even if they feel they have an equivalent skill set that would translate well into this role.

Summary
If this role interests you, please apply on randstad.ca or you can email me at nicolas.lefort@randstad.ca

We appreciate all applications, however, only those who meet the requirements for this role will be contacted.

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.