Customer Service Representative

The role of a Customer Service Representative is vital to the success of our client’s manufacturing operations. In this position, you will serve as the primary point of contact for clients, ensuring that every interaction reflects the high standards of the brand. This is a full-time, permanent opportunity located fully on-site in Markham, ON, operating Monday through Friday from 9:00 AM to 5:30 PM. As a specialist in customer care, you will manage order entries, resolve complex inquiries, and maintain precise records to support the supply chain process.

The ideal Customer Service Representative will possess strong problem-solving skills and a passion for delivering excellence in customer care. In the fast-paced manufacturing industry, accuracy and efficiency are paramount. You will work closely with production and logistics teams to ensure timely delivery and client satisfaction. Within the customer care department, you will utilize your post-secondary education and professional background to contribute to a collaborative and high-performing team environment.

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Advantages
• Competitive annual salary ranging from $60,000 to $70,000 based on experience.
• Comprehensive benefits package including health, dental, and vision coverage after 90 days.
• Two weeks of paid vacation, with room for negotiation based on seniority.
• Stable, full-time hours (Monday to Friday, 9:00 AM – 5:30 PM).
• Opportunity to work within a reputable manufacturing firm in Markham, ON.
• Collaborative and supportive team culture focused on long-term career growth.

Responsibilities
• Manage high volumes of inbound and outbound communications as a Customer Service Representative.
• Process client orders accurately within the manufacturing ERP system, specifically utilizing Sage 300.
• Provide comprehensive support in customer care by addressing inquiries regarding product availability and shipping status.
• Troubleshoot and resolve client issues promptly to maintain high levels of satisfaction in customer care.
• Collaborate with the manufacturing production team to provide clients with accurate lead times.
• Maintain detailed and organized client files and transaction logs.
• Support the sales team by identifying opportunities for upselling or service improvements.
• Execute administrative tasks related to customer care and order management with high attention to detail.

Qualifications
• Completion of post-secondary education (College Diploma or University Degree) is mandatory.
• Minimum of 2-3 years of experience in a Customer Service Representative role, preferably in manufacturing.
• Previous experience or familiarity with Sage 300 or similar ERP systems.
• Ability to work 100% on-site at the Markham, ON facility.
• Proven track record of reliability and professional conduct in customer care.
• Strong commitment to providing high-quality service to a diverse client base.

Summary
We invite you to partner with Randstad, the world's leading talent experts, to take the next step in your career. Our recruiters are dedicated to matching your unique skills with the right opportunities. If you are a proactive Customer Service Representative ready to make an impact in the manufacturing sector, apply today on our website or connect with one of our specialized recruiters to discuss how we can support your journey.

If this particular role isn't the perfect match for your current career goals, we would still love to hear from you. Reach out today to explore other exciting opportunities that align with your expertise!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.