SIP Solutions Agent

quiries for documentation purposes. A typical day will involve managing, coordinating, and completing SIP orders; ensuring the quality and precision of all order types; communicating effectively with internal and external customers; ensuring on-time delivery of orders, escalating when necessary; and reporting unusual or complex situations to the team leader. This role requires understanding web applications, navigating various web portals, and demonstrating a strong customer-centric approach.

Position: Customer Service Representative Intermediate
Shift: Hybrid work option available. May require on-site presence when the team leader is at either the Mississauga or Toronto location.
Location: Mississauga - Toronto

Advantages
Opportunity for contract extension.
Potential for full-time employment.
Work for a recognized company and gain professional experience

Responsibilities
Manage, coordinate, and complete SIP orders. Ensure quality and precision of all order types. Communicate effectively with internal and external customers. Ensure on-time delivery of orders, escalating when necessary. Report unusual or complex situations to the team leader.

Qualifications
Previous customer service experience.
Excellent communication skills.
Ability to handle tasks professionally.
Understanding of web applications and various web portals.
Strong customer service orientation.
Strong verbal and written communication skills.
Ability to work under pressure.
Team spirit.
Ability to learn quickly and adapt to a fast-paced environment.
Highly organized and detail-oriented with strong problem-solving skills.
Ability to work with minimal information.
Analytical and resourceful.
Intermediate level of Microsoft Office Suite (Excel, Word, Outlook).
Understanding ordering process and systems such as BICRIS (preferred, but not mandatory).

Summary
This is a one-year contract position with the potential for extension. Apply now for immediate consideration!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.