Are you looking to accelerate your career in the dynamic world of logistics? We are seeking a proactive and detail-oriented Customer Service Representative to join a growing team in Mississauga. In this essential customer care role, you will act as the primary link between clients and internal operations, ensuring a seamless experience from the initial sales inquiry to the final delivery.
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This is a full-time, permanent position, reporting directly to the Customer Service Manager. You will be part of an entrepreneurial environment where your contributions directly impact the growth of the company, and an environment that values professional growth and excellence. Whether you are managing troubleshooting for at-risk accounts or collaborating with the operations team to ensure timely transit, your work is central to our reputation as a global leader in freight management. We are looking for a candidate with high empathy and a results-driven attitude to support our client's sales team in pricing, contract negotiations, and the onboarding of new high-value accounts.
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
-Competitive salary range of $60,000 - $70,000 based on experience.
-Comprehensive health benefits, including medical, dental, and vision coverage.
-Opportunity for career advancement within a rapidly expanding global logistics organization.
-Work in a supportive, entrepreneurial culture that values professional fulfillment.
-Free on-site parking.
-Continuous training and coaching from industry-leading experts in the logistics field.
Responsibilities
-Provide high-quality customer care and troubleshooting assistance on behalf of the sales team to ensure client satisfaction.
-Manage the onboarding process for new customers, liaising with all internal departments to ensure a smooth transition.
-Maintain and organize customer accounts within the CRM system using HubSpot, ensuring all information is accurate.
-Support the sales team by preparing precise quotations, estimates, and sales contracts for contract negotiations.
-Actively engage with the operations department to monitor transit and delivery status for key accounts.
-Troubleshoot and provide dedicated support to "At-Risk" accounts to ensure retention and service recovery.
Qualifications
-Exceptional communication and negotiation skills with a focus on building professional relationships.
-Minimum of 2 years of experience in logistics sales, operations, or a dedicated customer care role.
-Post secondary degree is highly preferred.
-Strong technological mindset, with proficiency in Microsoft Office and CRM software (HubSpot experience is a significant asset).
-High level of attention to detail and accuracy when managing complex data and contracts.
-Ability to commute to Mississauga 5 days a week (8:00AM-5:00PM)
Summary
At Randstad, our recruiters are experts in their fields, dedicated to helping you find a career that fits your ambitions. We are your partner for talent, ensuring you feel supported throughout your professional journey. If you are ready to thrive as a Customer Service Representative in a world-class organization, we invite you to apply through our website today.
If this specific role isn't the perfect fit, reach out to our team to discover other exciting opportunities tailored to your unique skills and career goals!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you looking to accelerate your career in the dynamic world of logistics? We are seeking a proactive and detail-oriented Customer Service Representative to join a growing team in Mississauga. In this essential customer care role, you will act as the primary link between clients and internal operations, ensuring a seamless experience from the initial sales inquiry to the final delivery.
This is a full-time, permanent position, reporting directly to the Customer Service Manager. You will be part of an entrepreneurial environment where your contributions directly impact the growth of the company, and an environment that values professional growth and excellence. Whether you are managing troubleshooting for at-risk accounts or collaborating with the operations team to ensure timely transit, your work is central to our reputation as a global leader in freight management. We are looking for a candidate with high empathy and a results-driven attitude to support our client's sales team in pricing, contract negotiations, and the onboarding of new high-value accounts.
...
Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career.
Advantages
-Competitive salary range of $60,000 - $70,000 based on experience.
-Comprehensive health benefits, including medical, dental, and vision coverage.
-Opportunity for career advancement within a rapidly expanding global logistics organization.
-Work in a supportive, entrepreneurial culture that values professional fulfillment.
-Free on-site parking.
-Continuous training and coaching from industry-leading experts in the logistics field.
Responsibilities
-Provide high-quality customer care and troubleshooting assistance on behalf of the sales team to ensure client satisfaction.
-Manage the onboarding process for new customers, liaising with all internal departments to ensure a smooth transition.
-Maintain and organize customer accounts within the CRM system using HubSpot, ensuring all information is accurate.
-Support the sales team by preparing precise quotations, estimates, and sales contracts for contract negotiations.
-Actively engage with the operations department to monitor transit and delivery status for key accounts.
-Troubleshoot and provide dedicated support to "At-Risk" accounts to ensure retention and service recovery.
Qualifications
-Exceptional communication and negotiation skills with a focus on building professional relationships.
-Minimum of 2 years of experience in logistics sales, operations, or a dedicated customer care role.
-Post secondary degree is highly preferred.
-Strong technological mindset, with proficiency in Microsoft Office and CRM software (HubSpot experience is a significant asset).
-High level of attention to detail and accuracy when managing complex data and contracts.
-Ability to commute to Mississauga 5 days a week (8:00AM-5:00PM)
Summary
At Randstad, our recruiters are experts in their fields, dedicated to helping you find a career that fits your ambitions. We are your partner for talent, ensuring you feel supported throughout your professional journey. If you are ready to thrive as a Customer Service Representative in a world-class organization, we invite you to apply through our website today.
If this specific role isn't the perfect fit, reach out to our team to discover other exciting opportunities tailored to your unique skills and career goals!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
