Are you a solutions-oriented professional looking to grow your career in customer care? Our client, a prominent leader in the manufacturing & logistics sector, is seeking a dedicated Customer Service Representative - Order Desk to join their high-performing team in Mississauga for a 12 month contract. As a global leader in talent solutions, Randstad is proud to partner with organizations that prioritize excellence and professional development. This Customer Service Representative - Order Desk position is a critical link in the customer care department, ensuring that every client order is handled with precision and care.
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In this Customer Service Representative - Order Desk role, you will be the primary point of contact for order management, leveraging your expertise to maintain high standards of service. Working within the customer care category, you will collaborate closely with the manufacturing & logistics teams to coordinate shipments, resolve order discrepancies, and manage client expectations in Mississauga.
Postion: Customer Service Order Desk Reprsentative
Pay: $20-$22/hr
Location: Mississauga - Hybrid (Office days Tuesday and Thursday)
Schedule: Flexible between 7:30am - 4:30pm
Advantages
• Competitive hourly rate in the customer care field.
• Hybrid work environment - Tuesdays and Thurdays onsite
• Equipment provided
• Opportunity to work with an industry leader in manufacturing & logistics.
• Stable daytime hours with a focus on work-life balance.
• Professional development and training from a trusted partner like Randstad.
• Convenient Mississauga location with onsite parking
• Opportunity for permanency
Responsibilities
• Manage the full order entry process from initial receipt to final delivery confirmation.
• Provide exceptional customer care by responding to inquiries regarding product availability, pricing, and shipping status.
• Process a high volume of orders accurately within the company's ERP system (SAP/Microsft Dynamics).
• Liaise with the manufacturing & logistics department to ensure timely production and dispatch of goods.
• Resolve complex order issues, including returns, credits, and shipping delays, with a focus on client retention.
• Maintain up-to-date customer records and order history in the CRM database.
• Support the customer care management team with reporting on order trends and service level agreements.
Qualifications
• Minimum of 2–3 years of experience as a Customer Service Representative - Order Desk or similar role.
• Exceptional attention to detail and accuracy when handling complex order specifications.
• Strong communication skills, both written and verbal, with a professional and friendly tone.
• Proficiency in ERP software like SAP and Microsft Dynamics as well as Microsoft Office Suite (Excel, Outlook).
• Ability to multitask and prioritize effectively in a fast-paced manufacturing & logistics setting.
• Strong problem-solving skills and the ability to think critically under pressure.
• Demonstrated ability to manage 50+ orders daily with a high degree of accuracy.
• A reliable and proactive attitude toward supporting the customer care team.
Summary
At Randstad, we are your partner for talent, helping you build a career that offers fulfillment and professional growth. Our recruiters are experts in customer care and are ready to help you find your next great opportunity. If this role isn't the perfect fit, reach out to us to explore other exciting openings that match your unique skills.
1) Apply online
2) Send an email with the copy of your resume to: sudeshna.chakraborty@randstad.ca with the subject "CSR Order Desk"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Are you a solutions-oriented professional looking to grow your career in customer care? Our client, a prominent leader in the manufacturing & logistics sector, is seeking a dedicated Customer Service Representative - Order Desk to join their high-performing team in Mississauga for a 12 month contract. As a global leader in talent solutions, Randstad is proud to partner with organizations that prioritize excellence and professional development. This Customer Service Representative - Order Desk position is a critical link in the customer care department, ensuring that every client order is handled with precision and care.
In this Customer Service Representative - Order Desk role, you will be the primary point of contact for order management, leveraging your expertise to maintain high standards of service. Working within the customer care category, you will collaborate closely with the manufacturing & logistics teams to coordinate shipments, resolve order discrepancies, and manage client expectations in Mississauga.
Postion: Customer Service Order Desk Reprsentative
Pay: $20-$22/hr
Location: Mississauga - Hybrid (Office days Tuesday and Thursday)
...
Schedule: Flexible between 7:30am - 4:30pm
Advantages
• Competitive hourly rate in the customer care field.
• Hybrid work environment - Tuesdays and Thurdays onsite
• Equipment provided
• Opportunity to work with an industry leader in manufacturing & logistics.
• Stable daytime hours with a focus on work-life balance.
• Professional development and training from a trusted partner like Randstad.
• Convenient Mississauga location with onsite parking
• Opportunity for permanency
Responsibilities
• Manage the full order entry process from initial receipt to final delivery confirmation.
• Provide exceptional customer care by responding to inquiries regarding product availability, pricing, and shipping status.
• Process a high volume of orders accurately within the company's ERP system (SAP/Microsft Dynamics).
• Liaise with the manufacturing & logistics department to ensure timely production and dispatch of goods.
• Resolve complex order issues, including returns, credits, and shipping delays, with a focus on client retention.
• Maintain up-to-date customer records and order history in the CRM database.
• Support the customer care management team with reporting on order trends and service level agreements.
Qualifications
• Minimum of 2–3 years of experience as a Customer Service Representative - Order Desk or similar role.
• Exceptional attention to detail and accuracy when handling complex order specifications.
• Strong communication skills, both written and verbal, with a professional and friendly tone.
• Proficiency in ERP software like SAP and Microsft Dynamics as well as Microsoft Office Suite (Excel, Outlook).
• Ability to multitask and prioritize effectively in a fast-paced manufacturing & logistics setting.
• Strong problem-solving skills and the ability to think critically under pressure.
• Demonstrated ability to manage 50+ orders daily with a high degree of accuracy.
• A reliable and proactive attitude toward supporting the customer care team.
Summary
At Randstad, we are your partner for talent, helping you build a career that offers fulfillment and professional growth. Our recruiters are experts in customer care and are ready to help you find your next great opportunity. If this role isn't the perfect fit, reach out to us to explore other exciting openings that match your unique skills.
1) Apply online
2) Send an email with the copy of your resume to: sudeshna.chakraborty@randstad.ca with the subject "CSR Order Desk"
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
