Are you a customer service representative with previous knowledge working in the pharmacy sector? If yes, this position might be a fit for you!
...
The Customer Service Representative is responsible for building and maintaining strong relationships with customers by providing exceptional service and support. This role involves handling customer inquiries and requests via phone, email, and fax, including order placement, changes, cancellations, and general product or delivery information. The representative will accurately input and manage orders using the in house tools and ensuring that all data is correctly coded and processed.
Advantages
Located in Oakville - easily accessible via car or public transit
On going contract with no specific end date
Hourly wage: $18-22
Responsibilities
• Responsible for assisting customers by phone, fax, email.
• Receive telephone requests for price quotations, purchase orders, order changes, adjustments,
and cancellations directly from customers, manufacturers, and distributors.
• Responsible for accurately entering orders, received from customers or clients into the internal system.
• Use the internal system to retrieve customer information, stock status information, status of purchase orders, and to make changes on customer purchase orders.
• Follow up on inquiries by checking inhouse system for delivery information.
• Work closely with warehouse team to ensure delivery of scheduled shipments.
• Work closely with the Sales Department and credit department
• Contact distributors or check incoming receipts to locate requested items in order to meet customer's delivery requirements.
• Assist with Recall activity as needed.
• Assist with Service Complaints.
Qualifications
Knowledge of the pharmaceutical industry or willingness to learn.
Strong problem-solving, organizational, and planning skills.
Self-starting and independent.
English proficiency is required; bilingualism (French and English) is considered an asset
Summary
If you feel this position is a good fit, please email your resume to jessica.bayuk@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a customer service representative with previous knowledge working in the pharmacy sector? If yes, this position might be a fit for you!
The Customer Service Representative is responsible for building and maintaining strong relationships with customers by providing exceptional service and support. This role involves handling customer inquiries and requests via phone, email, and fax, including order placement, changes, cancellations, and general product or delivery information. The representative will accurately input and manage orders using the in house tools and ensuring that all data is correctly coded and processed.
Advantages
Located in Oakville - easily accessible via car or public transit
On going contract with no specific end date
Hourly wage: $18-22
Responsibilities
• Responsible for assisting customers by phone, fax, email.
• Receive telephone requests for price quotations, purchase orders, order changes, adjustments,
and cancellations directly from customers, manufacturers, and distributors.
• Responsible for accurately entering orders, received from customers or clients into the internal system.
...
• Use the internal system to retrieve customer information, stock status information, status of purchase orders, and to make changes on customer purchase orders.
• Follow up on inquiries by checking inhouse system for delivery information.
• Work closely with warehouse team to ensure delivery of scheduled shipments.
• Work closely with the Sales Department and credit department
• Contact distributors or check incoming receipts to locate requested items in order to meet customer's delivery requirements.
• Assist with Recall activity as needed.
• Assist with Service Complaints.
Qualifications
Knowledge of the pharmaceutical industry or willingness to learn.
Strong problem-solving, organizational, and planning skills.
Self-starting and independent.
English proficiency is required; bilingualism (French and English) is considered an asset
Summary
If you feel this position is a good fit, please email your resume to jessica.bayuk@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
