Are you a customer service superstar ready to dive into the dynamic world of Title Insurance and Mortgage Transactions? Join our prominent client, a leader in the industry, and leverage your exceptional phone skills and reliability to support clients, lawyers, and brokers. This is a unique permanent opportunity reporting directly to a supportive manager, offering a great team environment and comprehensive training!
...
Position: Customer Service Specialist (CSR)
- Location: Oakville, ON (Hybrid)
- Arrangement: Hybrid schedule (3 days in-office, 2 days from home)
- Compensation: $47,000 - $52,000 annual salary + bonus structure.
- Schedule: EST Day Shift (within the 8:00 AM - 8:00 PM window).
Advantages
- Growth Potential: This role is a stepping stone! You'll interact with sales, clients, lawyers, and brokers, providing valuable exposure for future career development in the real estate/financial services sector.
- Excellent Perks: Enjoy 15 vacation days and 10 personal days.
- Supportive Technology: Utilize state-of-the-art AI and good tools to help manage your call flow effectively.
- Reliable Volume: Manage a consistent call volume (approx. 30-50 per shift) with manageable peak periods.
- Training & Support: Benefit from a robust 1-month training period, followed by 6 months of continuous development and graduation to a specialized queue.
Responsibilities
- Front-Line Intake: Handle a diverse range of inbound inquiries primarily related to mortgage transactions and insurance policies (e.g., home ordering processes, title insurance policies).
- Expert Guidance: Connect with clients, lawyers, law clerks, and brokers to provide status updates, policy details, and guide them through ordering processes.
- Dual Business Support: Receive training to manage calls for both mortgage transaction deals and policy-related services (predominantly mortgage transactions).
- Issue Resolution: Demonstrate reliability and ownership by handling and resolving issues, requiring both internal and external communication.
- System Use: Utilize standard office software (Microsoft Suite) and specialized systems, including Genesis, to manage and document interactions.
Qualifications
- Legal/Financial Background: Prior experience or knowledge in the legal field (Law Clerk background is a definite asset) or the financial/lending industry is prioritized.
- Phone Expertise: Proven experience being on the phones in a contact center or high-volume customer service environment.
- Reliability: A critical focus on reliability and accountability, especially when managing high-stakes client and legal issues.
- Team Player: Ability to interact effectively with external clients/lawyers and internal teams for resolution.
- Tech Savvy: Proficiency in Microsoft Suite and a willingness to quickly learn new call center and internal systems.
Summary
You could apply through the post link or send your updated resume to gitika.arya@randstad.ca with the subject line "Customer Service Representative / Oakville."
This is your chance to join a fast-paced team and contribute to a company recognized for its excellence in title insurance, default solutions, and real estate-related and mortgage products. Don’t miss this exciting opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a customer service superstar ready to dive into the dynamic world of Title Insurance and Mortgage Transactions? Join our prominent client, a leader in the industry, and leverage your exceptional phone skills and reliability to support clients, lawyers, and brokers. This is a unique permanent opportunity reporting directly to a supportive manager, offering a great team environment and comprehensive training!
Position: Customer Service Specialist (CSR)
- Location: Oakville, ON (Hybrid)
- Arrangement: Hybrid schedule (3 days in-office, 2 days from home)
- Compensation: $47,000 - $52,000 annual salary + bonus structure.
- Schedule: EST Day Shift (within the 8:00 AM - 8:00 PM window).
Advantages
- Growth Potential: This role is a stepping stone! You'll interact with sales, clients, lawyers, and brokers, providing valuable exposure for future career development in the real estate/financial services sector.
- Excellent Perks: Enjoy 15 vacation days and 10 personal days.
- Supportive Technology: Utilize state-of-the-art AI and good tools to help manage your call flow effectively.
- Reliable Volume: Manage a consistent call volume (approx. 30-50 per shift) with manageable peak periods.
...
- Training & Support: Benefit from a robust 1-month training period, followed by 6 months of continuous development and graduation to a specialized queue.
Responsibilities
- Front-Line Intake: Handle a diverse range of inbound inquiries primarily related to mortgage transactions and insurance policies (e.g., home ordering processes, title insurance policies).
- Expert Guidance: Connect with clients, lawyers, law clerks, and brokers to provide status updates, policy details, and guide them through ordering processes.
- Dual Business Support: Receive training to manage calls for both mortgage transaction deals and policy-related services (predominantly mortgage transactions).
- Issue Resolution: Demonstrate reliability and ownership by handling and resolving issues, requiring both internal and external communication.
- System Use: Utilize standard office software (Microsoft Suite) and specialized systems, including Genesis, to manage and document interactions.
Qualifications
- Legal/Financial Background: Prior experience or knowledge in the legal field (Law Clerk background is a definite asset) or the financial/lending industry is prioritized.
- Phone Expertise: Proven experience being on the phones in a contact center or high-volume customer service environment.
- Reliability: A critical focus on reliability and accountability, especially when managing high-stakes client and legal issues.
- Team Player: Ability to interact effectively with external clients/lawyers and internal teams for resolution.
- Tech Savvy: Proficiency in Microsoft Suite and a willingness to quickly learn new call center and internal systems.
Summary
You could apply through the post link or send your updated resume to gitika.arya@randstad.ca with the subject line "Customer Service Representative / Oakville."
This is your chance to join a fast-paced team and contribute to a company recognized for its excellence in title insurance, default solutions, and real estate-related and mortgage products. Don’t miss this exciting opportunity!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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