We are seeking a Data Analyst – ServiceNow CMDB to support a major program focused on maintaining and optimizing the Configuration Management Database (CMDB). This is a hybrid role, requiring the candidate to work in the Toronto office twice a week. You will be integral to ensuring accurate configuration data, supporting integrations, and aligning CMDB processes with best practices across ITOM, ITAM, and ITSM.
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Advantages
- Play a central role in optimizing and governing a critical enterprise platform (ServiceNow).
- Opportunity to work across multiple domains: ITOM, ITAM, and ITSM.
- Engage in a role focused on data quality, governance, and automation.
- Hybrid work model offers flexibility.
Responsibilities
- Configure and maintain CMDB classes, relationships, and attributes, ensuring continuous health monitoring and a target accuracy of 95%.
- Implement and optimize Service Mapping to establish accurate service-to-infrastructure relationships, aligning the CMDB structure with the Common Service Data Model (CSDM).
- Develop automated workflows for CI updates and lifecycle transitions. Integrate the CMDB with discovery tools, monitoring systems, and external data sources.
- Configure and manage the certificate inventory within ServiceNow, automating renewal workflows and expiration alerts.
- Facilitate governance discussions, create compliance checklists, and ensure audit readiness through accurate documentation and lifecycle visibility.
Qualifications
- Mandatory Certification: ServiceNow CSA certification is required (candidates must provide the associated email address for verification).
- A minimum of 5+ years of experience with ServiceNow CMDB and related modules.
- Strong knowledge of ITIL processes, including CMDB, ITAM, ITOM, and ITSM.
- Expertise in CMDB lifecycle management aligned with CSDM.
- Proven experience maintaining CMDB health (target: 95% accuracy) and resolving data quality issues.
- Proficient in JavaScript, Business Rules, Client Scripts, and GlideRecord.
- Experience with Flow Designer, Scheduled Jobs, and Notifications.
- Strong in ServiceNow workflows, reporting, dashboards, and analytics.
- Preferred Certification: Certified Application Developer (CAD) or Certified Implementation Specialist – Data Foundations (CMDB & CSDM).
Summary
If you're interested in the Data Analyst – ServiceNow CMDB role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Data Analyst – ServiceNow CMDB to support a major program focused on maintaining and optimizing the Configuration Management Database (CMDB). This is a hybrid role, requiring the candidate to work in the Toronto office twice a week. You will be integral to ensuring accurate configuration data, supporting integrations, and aligning CMDB processes with best practices across ITOM, ITAM, and ITSM.
Advantages
- Play a central role in optimizing and governing a critical enterprise platform (ServiceNow).
- Opportunity to work across multiple domains: ITOM, ITAM, and ITSM.
- Engage in a role focused on data quality, governance, and automation.
- Hybrid work model offers flexibility.
Responsibilities
- Configure and maintain CMDB classes, relationships, and attributes, ensuring continuous health monitoring and a target accuracy of 95%.
- Implement and optimize Service Mapping to establish accurate service-to-infrastructure relationships, aligning the CMDB structure with the Common Service Data Model (CSDM).
- Develop automated workflows for CI updates and lifecycle transitions. Integrate the CMDB with discovery tools, monitoring systems, and external data sources.
...
- Configure and manage the certificate inventory within ServiceNow, automating renewal workflows and expiration alerts.
- Facilitate governance discussions, create compliance checklists, and ensure audit readiness through accurate documentation and lifecycle visibility.
Qualifications
- Mandatory Certification: ServiceNow CSA certification is required (candidates must provide the associated email address for verification).
- A minimum of 5+ years of experience with ServiceNow CMDB and related modules.
- Strong knowledge of ITIL processes, including CMDB, ITAM, ITOM, and ITSM.
- Expertise in CMDB lifecycle management aligned with CSDM.
- Proven experience maintaining CMDB health (target: 95% accuracy) and resolving data quality issues.
- Proficient in JavaScript, Business Rules, Client Scripts, and GlideRecord.
- Experience with Flow Designer, Scheduled Jobs, and Notifications.
- Strong in ServiceNow workflows, reporting, dashboards, and analytics.
- Preferred Certification: Certified Application Developer (CAD) or Certified Implementation Specialist – Data Foundations (CMDB & CSDM).
Summary
If you're interested in the Data Analyst – ServiceNow CMDB role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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