Are you a tech-savvy problem solver with a passion for helping others? We’re seeking an IT Service Desk Support professional to join a fast-paced and collaborative federal government IT team.
...
As the first point of contact for technical support, you’ll play a key role in keeping operations running smoothly. From troubleshooting desktop and mobile issues to supporting enterprise applications, your customer-first mindset and technical know-how will make a real difference for end users across the organization.
You’ll gain hands-on experience with widely used tools and platforms, including Microsoft 365, SAP, PeopleSoft, ServiceNow, and more, making this an ideal opportunity to grow your IT support skills within a federal environment. Apply today!
Advantages
Gain hands-on experience with enterprise-level systems and tools
Be part of a collaborative and supportive technical team
Possibility of contract extension
Responsibilities
Help resolve technical issues, manage service requests, and ensure optimal use of corporate applications and devices.
Act as the first point of contact for internal staff, receiving and tracking incoming service requests to completion.
Provide technical assistance related to desktop hardware, software, peripherals, and mobile devices (iOS/Android).
Deliver limited consultation or advisory support for specialized software, including accessibility tools.
Escalate unresolved issues to 2nd-tier support when necessary.
Assist with mobile device setup, troubleshooting, and general support.
Ensure ownership and resolution of incidents following ITIL-aligned incident management processes.
Qualifications
Valid Reliability Security Clearance
Bilingual (ENG/FRE, FRE/ENG)
Recent IT Support experience
Post-secondary education is an asset
Strong communication and problem-solving skills
Ability to work on-site in Ottawa
Familiarity with corporate tools like Microsoft 365, ServiceNow, SAP, and PeopleSoft is an asset.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Are you a tech-savvy problem solver with a passion for helping others? We’re seeking an IT Service Desk Support professional to join a fast-paced and collaborative federal government IT team.
As the first point of contact for technical support, you’ll play a key role in keeping operations running smoothly. From troubleshooting desktop and mobile issues to supporting enterprise applications, your customer-first mindset and technical know-how will make a real difference for end users across the organization.
You’ll gain hands-on experience with widely used tools and platforms, including Microsoft 365, SAP, PeopleSoft, ServiceNow, and more, making this an ideal opportunity to grow your IT support skills within a federal environment. Apply today!
Advantages
Gain hands-on experience with enterprise-level systems and tools
Be part of a collaborative and supportive technical team
Possibility of contract extension
Responsibilities
Help resolve technical issues, manage service requests, and ensure optimal use of corporate applications and devices.
Act as the first point of contact for internal staff, receiving and tracking incoming service requests to completion.
...
Provide technical assistance related to desktop hardware, software, peripherals, and mobile devices (iOS/Android).
Deliver limited consultation or advisory support for specialized software, including accessibility tools.
Escalate unresolved issues to 2nd-tier support when necessary.
Assist with mobile device setup, troubleshooting, and general support.
Ensure ownership and resolution of incidents following ITIL-aligned incident management processes.
Qualifications
Valid Reliability Security Clearance
Bilingual (ENG/FRE, FRE/ENG)
Recent IT Support experience
Post-secondary education is an asset
Strong communication and problem-solving skills
Ability to work on-site in Ottawa
Familiarity with corporate tools like Microsoft 365, ServiceNow, SAP, and PeopleSoft is an asset.
Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.
We look forward to hearing from you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
