Desktop Support Technician III - Edmonton

Advantages
• Work on-site with collaborative peers in a well-equipped technical environment
• Gain valuable enterprise experience supporting diverse hardware platforms and network setups
• Expand your technical skill set across end-user computing, mobile devices, and AV systems
• Participate in regional IT projects and facility infrastructure rollouts
• Benefit from a structured Tier 2 ticketing workflow and supportive team leadership

Responsibilities
• Monitor, update, and resolve Tier 2 ticket queues while maintaining detailed work logs
• Image, configure, deploy, and troubleshoot laptops, desktops, monitors, and mobile devices
• Provide hands-on hardware and software support for end users across local site facilities
• Conduct regular health checks on office automation tools, network printers, and conference room systems
• Facilitate new hire IT onboarding, hardware handoffs, and basic security policy walk-throughs
• Assist with local asset management, hardware inventory tracking, and equipment moves
• Provide local hands-and-feet support for network infrastructure, server rooms, and regional project implementations

Qualifications
• Proven experience in hands-on IT desktop support or field technician roles
• Solid technical background in imaging, deploying, and troubleshooting Windows PCs, peripherals, and mobile devices
• Practical knowledge of basic networking concepts, VPN access, and Wi-Fi connectivity
• Demonstrated track record using enterprise ticketing systems and maintaining accurate asset inventories
• Excellent communication skills and the flexibility to assist with scheduled or unexpected maintenance when needed

Summary
If you are ready to bring your technical expertise to a dedicated team, we want to hear from you. Please apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.