Document Advisor

Location: Winnipeg, MB





Advantages
- Monday to Friday
- 9:00am to 5:00pm
- 12 month assignment with possibility of extension
- Payrate: $23.03/h
- Hybrid role

Responsibilities
Serve as the frontline operational liaison for clients submitting ad-hoc print jobs via the W2P Central storefront.
Advise on specifications, design optimizations, and print routing strategies to reduce costs and turnaround time.
Monitor job intake, routing, production, and delivery, using platform dashboards and direct PSP/vendor communication.
Ensure jobs are executed correctly, tracked in real-time, and closed with proper documentation (including invoice, proof of delivery, and SLA data).
Manage exceptions, reprints, urgent escalations, and route adjustments in coordination with Delivery Operations and Core Engineering.
Coordinate third-party PSPs, ensuring jobs are delivered per SLA and that service quality is aligned with company standards.
Log, report, and analyze platform usage patterns, SLA performance, and cost-saving opportunities.
Support onboarding of new client users, acting as the “power user” of the storefront on the client’s behalf.
Serve as a client advocate, translating business requirements into job parameters and fulfillment actions.
Support audit trail completion and inventory/archival processes for regulated clients (e.g., financial services, healthcare).
Participate in quality reviews, performance reviews, and platform enhancement discussions.

Qualifications
Essential Experience & Skills
At least 5 years in the print industry, preferably across digital, litho, and direct mail workflows.
Deep understanding of print production and multi-vendor sourcing environments.
Experience using Web-to-Print platforms, ideally PrintGizmo, DHCPS W2P, or equivalent (XMPie, WebCRD, etc).
Experience working with Print MIS tools and invoicing systems (ie. SAP).
Strong project management and coordination skills.
Customer relationship and stakeholder communication experience.
Ability to thrive in high-velocity, ad-hoc request environments.
Strong attention to detail, especially with regard to data, document integrity, and brand compliance.
Working knowledge of tax compliance for printed communications (a plus).
Ability to manage multiple concurrent requests and shift priorities quickly.
Lift 50 lbs, and be able to walk, climb ladders and measure locations for production.

Personal Characteristics
Resourceful, proactive, and service-driven.
Able to build strong working relationships across client and teams.
Strong communicator – written, visual, and verbal.
Adaptable to changing technologies and workflows.
Solutions-oriented with a continuous improvement mindset.

Summary
If you're interested in the Document Advisor position, please apply now at www.randstad.ca!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.