Drug Safety Data Associate

Advantages
- Direct impact on customer relationships through efficient processing and rapid response to needs and expectations.
- Responsibility for accuracy and timely processing, ensuring regulatory compliance at all times.
- Engagement in a fast-paced environment that fosters agility, accountability, and innovation.
- Opportunity to maintain strong internal and external customer relationships while managing departmental budgetary requirements.
- Hourly rate of $35-$45 depending on experience

Responsibilities
- Triage of safety reports and other communications received and assignment to the appropriate category or resource.
- Case creation and data entry in the global safety database.
- First-line case management by ensuring data completion and supporting documentation management.
- Contacting reporting clinics, relevant team members, or animal owners via telephone or electronic communication.
- Compliance with internal requirements on case processing and archiving.
- Management of financial support requests within established budgetary requirements and periodic processing of all pending payments.
- Maintenance of up-to-date product knowledge.
- Creating and submitting electronic weekly regulatory reports and supporting the creation of 6-month periodic safety update reports.
- Support of internal customers, such as Sales, Marketing, Regulatory Affairs, and Quality Assurance.
- Planning and participating in regular team meetings.

Qualifications
- Triage of safety reports and other communications received and assignment to the appropriate category or resource.
- Case creation and data entry in the global safety database.
- First-line case management by ensuring data completion and supporting documentation management.
- Contacting reporting clinics, relevant team members, or animal owners via telephone or electronic communication.
- Compliance with internal requirements on case processing and archiving.
- Management of financial support requests within established budgetary requirements and periodic processing of all pending payments.
- Maintenance of up-to-date product knowledge.

Summary
This position is responsible for ensuring the accuracy and timely processing of safety data while maintaining total compliance with regulatory standards. The successful candidate will leverage strong communication skills and technical expertise to support veterinarians and animal owners, directly impacting customer satisfaction through efficient service and rapid response. If you are interested in learning more about the position then please reach out directly to patricia.van@randstad.ca

Thank you,





Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.