Emergency Support Specialist

This isn't just a phone job—you will be a crucial line of support. If you are exceptionally reliable, empathetic, and flexible under changing conditions, we want you on our team.

Campaign Term: Short-term position with possibility of extension

Paid Training: Complete remote onboarding provided

Work Location: 100% Remote

Hours: Full-time (37.5 hours/week; requires 7-day open availability)

Pay Rate: $17.00/hour

Advantages
100% Remote Convenience: Work safely from your own space while skipping the daily commute and saving on travel costs.

Make a Real Difference: Deliver vital, meaningful support during high-stakes emergency relief campaigns.

Skill Advancement: Strengthen your crisis management, conflict resolution, and customer service skills alongside a supportive team.

Responsibilities
Be the Reassuring Voice: Greet incoming callers with authentic warmth and deep empathy when they need it most.

Guide with Confidence: Supply clear, actionable, and comforting information tailored to emergency needs.

Sound Natural, Not Robotic: Convert call scripts into warm, adaptive, and human conversations.

Seamless Escalation & Records: Track call details carefully and pass high-priority cases to leadership without delay.

Thrive in High Volumes: Keep your cool and stay sharp during busy shifts to ensure no caller is left behind.

Qualifications
Fluent Communicator: Clear, professional written and spoken English.

Proven Track Record: At least 6 months serving customers in a frontline, administrative, or contact center role.

Compliant Hardware: Windows 10+ computer (macOS/ChromeOS/tablets not accepted).

Hardwired Connection: High-speed internet connected directly via Ethernet cable.

Ready to Work: USB headset with noise cancellation, working webcam, and willingness to complete a background check.

Summary
Make an Impact Today

If you are ready to serve as a vital pillar of support during critical times, submit your application today or email your resume directly to Manpreet.kaur@randstad.ca

Title: Remote Emergency Support Specialist – English

Location: Remote (Canada-wide)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.