Engagement Lead

Advantages
High Visibility: Act as a strategic advisor to stakeholders at all levels, from front-line admins to senior leadership.

Strategic Impact: Directly shape the future of enterprise communication technology and architect the "future state" of internal engagement.

Mentorship & Growth: Benefit from direct partnership with senior leadership in a role that can evolve into senior product or communications career paths.

Creative Problem Solving: A unique blend of change management, communications strategy, and solutioning—focusing on out-of-the-box innovation rather than coding.

Responsibilities
Consultation & Advisory

Lead intake and discovery meetings with business partners to translate "fuzzy" goals into concrete, platform-enabled use cases.

Provide expert recommendations on platform suitability and best practices using the M365 ecosystem.

Partner with the Senior Manager to refine and improve enterprise consultation frameworks.

Enablement & Adoption

Design and deliver high-impact workshops, training sessions, and "brown-bags" to accelerate platform maturity.

Build and lead a robust Champions/Power-User network to foster grassroots adoption across the organization.

Coach business partners on how to use platform features confidently to meet their communication goals.

Strategy & Innovation

Contribute to the future-state platform roadmap and conduct innovation research.

Identify behavioral patterns and opportunities to improve global engagement practices.

Represent the platform vision consistently, ensuring seamless hand-offs to Analytics or Technology partners when necessary.

Qualifications
Must-Have Requirements:

Platform Expertise: Proven experience with Viva Engage (Yammer) or similar enterprise social platforms.

Internal Program Adoption: A track record of leading change initiatives and building enablement communities/champion networks for large groups.

High-Impact Communication: Exceptional facilitation skills and the ability to present with confidence to Senior Leadership.

Product Mindset: Previous product management capabilities with the ability to understand and represent a platform roadmap.

Strategic Background: Experience in corporate communications, social media strategy, or internal communications strategy.

Nice-to-Have Skills:

Familiarity with interpreting basic adoption signals and analytics.

Experience supporting massive, enterprise-wide technology rollouts.

Strong familiarity with the broader M365 ecosystem.

Soft Skills:

Consultative Problem Solver: Ability to ask the right questions and translate business needs into simple, elegant digital solutions.

Proactive & Organized: A self-starter who works with urgency and can manage multiple stakeholder streams simultaneously.

Summary
his is a 12-month contract with a strong potential for extension or conversion to a permanent FTE role as the platform matures. You will be part of a vibrant 20+ person Employee Communications Platforms team, with a targeted start date of February 23rd. The role is based at 81 Bay Street and follows a hybrid schedule (1 day a week in-office, plus every fourth Friday).

The interview process is designed to be efficient but thorough, consisting of a two-round process via MS Teams:

First Round: 30-minute introductory interview + Case Study preparation.

Second Round: Comprehensive interview with the Manager and Senior Director.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.