Evergreen Helpdesk Consultant - Level 1

Advantages
Strong Team Environment
Competitive pay
Monday to Friday work, no weekends or evening
Short term contract with longer term potential

Responsibilities
Set up, configure, and deploy new devices, including laptops, tablets, and workstations, using standardized imaging tools and scripts.
Conduct equipment replacement upgrades (Evergreen), specifically installing docks and monitors, including on-site installation of network systems for users.
Bend, lift, and crawl under desks to manage cabling and physical hardware setup.
Perform system upgrades and migrations (e.g., Windows 10/11), ensuring security compliance, group policy configurations, and routine performance optimization.
Provide first-line support for hardware, software, and peripheral devices like printers and docking stations by running diagnostics and resolving issues.
Manage and verify system backup and recovery processes to protect user data during hardware or software upgrades.
Manage and record incoming desktop requests from initiation to completion in an ITSM tool such as BMC, Cherwell, or Magic Service Desk.
Perform initial problem analysis and triage or escalate complex issues to the appropriate Tier for resolution.
Respond to customer issues via phone, email, and computer applications while documenting all interactions.
Maintain accurate inventory records and participate in the preparation of procedure manuals and help desk documentation.

Qualifications
Fluently bilingual in both English and French, capable of communicating orally and in writing without assistance.
Must hold and retain a valid Secret security clearance.
Hands-on experience with Windows 10 and 11 installations, upgrades, troubleshooting, and endpoint security.
Strong knowledge of imaging and deployment tools (e.g., MDT, SCCM, Intune) and managing hardware assets like laptops and workstations.
Proficiency in providing user support for MS Office 2010 Suite or higher.
Experience using Document Management systems such as SharePoint, GC Docs, RDIMS, or OneDrive.
Familiarity with Active Directory, Group Policy, and backup/recovery processes to safeguard user data.
Ability to support and troubleshoot peripheral devices, including printers, docking stations, and external monitors.
Relevant education from a recognized organization, such as a High School diploma, Professional Certification, College/CEGEP Diploma, or University Degree.
Must be located in or able to commute to the National Capital Region (NCR).

Summary
If you meet the above-listed criteria, register for a Randstad account online if you have not yet registered, and please apply directly online. We appreciate all applicants and those interested in this opportunity, however, only those with relevant experience will be considered.

We look forward to hearing from you!

Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.

Randstad Canada is also committed to developing inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.