HVAC Technical Support Specialist

Are you a seasoned Journeyman Refrigeration Mechanic looking to transition off the tools, but still stay active in the HVAC industry? Join a trusted name in commercial HVAC equipment sales and support and put your knowledge to work helping others succeed.

💼 About the Role
As an HVAC Technical Support Specialist, you’ll be the go-to expert helping customers and contractors get their HVAC equipment up and running. Whether it’s walking someone through a tricky install, troubleshooting a VRF system, or training over a Teams call — your knowledge, communication skills, and field experience will make the difference.

This is an office-based role located in Edmonton, but you’ll also be required to travel to customer sites across Alberta when hands-on support is needed. Mileage and travel expenses are fully covered, and occasional work out of the Calgary office may be required.

Advantages
Competitive and negotiable salary based on experience: $75,000–$95,000/year ($6,500–$8,000/month)
Bonus structure
Health & dental benefits
Group RRSP after 1 year
2 weeks vacation (more weeks negotiable based on experience)
Mileage reimbursement & travel expense coverage
Work-life balance with a stable Monday–Friday schedule

Responsibilities
Provide phone, email, webinar, and in-person technical support to contractors, engineers, and internal teams
Assist with troubleshooting, installations, commissioning, and general equipment guidance
Stay current with an upcoming ERT system and company tools
Lead or support webinars and virtual meetings using Teams, Zoom, etc.
Use programs like Word, Excel, Outlook, OneDrive, and Adobe for documentation
Occasionally travel within Alberta (some fly-in/fly-out sites)

Qualifications
Journeyman Refrigeration Mechanic (Red Seal an asset)
5+ years of hands-on HVAC experience
Strong understanding of wiring, electronics, and controls
Excellent communication and customer service skills
Experience mentoring apprentices or training others**
Proficient with computers and Microsoft Office
Valid driver's license and reliable vehicle (mileage reimbursed)
First Aid, Forklift, and Fall Protection training are assets
Familiarity with VRF/VRV systems and AutoCAD is a plus
Pre-employment drug & alcohol testing may be required for select job sites

Summary
If you're ready to stay in the HVAC world, share your expertise, and make a real impact without swinging tools every day — we want to hear from you.

Apply now to join a growing team and put your knowledge to work in a dynamic and rewarding role!

Apply directly to this ad or email renee.paul@randstad.ca with the subject line "HVAC Technical Support Specialist"

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.