Import and Export - Senior

Import Operations: Plan and manage shipments, handle customs documentation, and ensure timely delivery of foreign merchandise.

Export Coordination: Control necessary documentation, support customers in receiving products hassle-free, and oversee the dispatch of export orders.

Compliance & Regulation: Navigate home and foreign government trade laws, ensuring adherence to customs regulations.

Licensing & Transactions: Manage import licenses and facilitate efficient monetary transactions for smooth trade operations.

If you thrive in a fast-paced environment and excel in logistics, strategy, and global coordination—this role is for you!

Advantages
Competitive Compensation
Career Growth & Development
Inclusive & Purpose-Driven Culture

Responsibilities
End to End to order management (from export hub to last point of exit of the exporting region)
-Applying operations for logistical registration licenses process (laboratory, availability of empty bags, EX factory dates coordination…) in case of new launch or revamping according to designed procedures.
-Receiving market’s orders through the different ways of communication implemented by IT, update the orders according to customer instructions during the agreed period for final confirmation.
-Planning loading time depending on production planning restrictions as well as loading place availabilities.
-Operating the transportation flows (truck, sea freight, airfreight when applicable) being the point of contact of any events happening until the border exit point of the exporting hub. Following closely the allocations planned within the internal contracts provided by the Regional Export Manager: Global Ocean Transport, Cross Border Transport when applicable.
-Coordinating all flows between stakeholders: plants, customers, internal department, external stakeholders such as French authorities, freight forwarder, carrier, 3PL, customs…
-Communicating all necessary information so the customer can follow-up his orders: product availability & unavailability, vessel schedules, documentation status to prepare import locally, invoices & credit notes.
-Supporting his customers’ portfolio for any export/import related topics related to their orders while warranting compliance with internal processes being the first point of contact of the market in the hub.
-Preparing all necessary export documentation in compliance with all international regulations applicable: health certificates, certificates of origin, laboratory analysis, invoices, packing lists and all other specific documents per receiving countries within the agreed lead time with the market in close collaboration of Regulatory Affairs team (cf RACI)
-Processing the export goods clearance with her logistics partner within the PDU process we are following.
-Checking the data accuracy mentioned on all set of export document to ensure all clearance process upon receipt of trucks/containers or parcels.
-Escalating any change needed in the market’s procedures before updating it according to final alignment with Regional Export Manager and Export Center of Expertise if needed.
-Implementing specific processes coordinated by Regional Export Manager when needed in order to provide continuous support to customers related to the management of their orders.
-Sharing best practices providing mutual support to the team during leaves or activity peaks.

Customer Service follow-up:
-Checking periodically credit notes status when closing arrives (beg W4), and communicate pro-actively about their status when applicable
-Building an excellent customer relationship with the receiving units being their first point of contact for any logistical & operational subjects.
-Reporting and following up the performance per market as required through C-MOS standard and export dashboard follow up.
-Leading periodically, weekly (depending on markets) calls with the importing units to provide visibility, making follow up on pending points from last meeting’s action tracker if applicable, presenting and commenting performance (SLA : Lead Time, Case Fill Rate, Forecasts accuracy, documentation incidents reporting…)
-Sending the minutes of the meeting to all involved parties and taking the actions if assigned on their side.
-Seeking for improvement of processes and performance in collaboration with the Regional Export Manager when points of Continuous improvement has been identified from operations.
Escalading any blocking point, risk or event foreseen that might impact the performance and the flow itself to the right contact within the hub or regionals teams.


Qualifications
Education & Professional Qualifications2-years diploma or bachelor’s degree in international Trade or Supply Chain Management
APICS (Basics) certification would be a plus
Familiar with IT tools (ERP, WMS, Pack Office…)

Knowledge / Experience>2 years in Export customer service, Supply Chain experience or equivalent from a major interface between supply functions and importing parties.
Strong technical export capabilities: incoterms, custom clearances processes, international transportation, export documentation requirements…
Fluent in English, Bilingual in Spanish preferred
Ability to flex style in a multicultural environment


Summary
Interested candidates can send their resumes directly to Leslie Walker @leslie.walker@randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.