Inside Sales Representative

Advantages
Choosing this Inside Sales Representative role in sales & marketing comes with significant professional and personal benefits:

• Competitive base salary and a supportive, positive work environment.
• Comprehensive health and dental benefits package.
• RRSP contribution matching to support your long-term financial goals.
• Opportunities for professional growth through an education assistance program and leadership mentoring.
• Access to professional development webinars and specialized product knowledge training.
• Additional holiday closures and employee-focused wellness programs.
• The prestige of working for one of Canada’s Best Managed Companies.

Responsibilities
• Receive and process sales orders from customers via phone, email, and fax with a high degree of accuracy.
• Generate comprehensive technical quotations and communicate product specifications to clients.
• Actively use selling techniques to promote complementary or substitution products to increase overall sales volume.
• Liaise with outside sales, accounting, and warehouse departments to resolve customer issues and ensure timely delivery.
• Follow up on direct shipments from suppliers to ensure billing and delivery are completed on schedule.
• Conduct proactive outreach to existing accounts to identify new business opportunities and report on customer activity.
• Participate in physical inventory counts and trade show functions as required to support the branch.
• Manage and maintain customer records within the system, ensuring all data is current and accurate.
• Coordinate return materials (RMA) documentation for stock or supplier returns.
• Provide expert advice on fire protection, plumbing, and mechanical pipe applications to ensure customer satisfaction.

Qualifications
• Minimum of 2 years of experience in customer service, sales, or a warehouse environment, preferably in a related industrial field.
• Background knowledge in mechanical/industrial pipe and fittings, fire protection, and/or general plumbing.
• College Diploma in Sales, Marketing, Business Administration, or equivalent industry experience.
• Technical Aptitude: Ability to grasp and communicate complex technical aspects of industrial products to diverse stakeholders.
• Communication & Negotiation: Excellent verbal and written communication skills with a proven ability to negotiate and solve problems effectively.
• Computer Competency: Intermediate proficiency with Microsoft Word, Excel, Outlook, and web-based applications.
• Detail-Oriented: A high degree of accuracy with the ability to maintain confidentiality and manage multi-tasking demands.
• Self-Management: Proven business development skills and the ability to prioritize goals with minimal supervision.
• Mathematical Proficiency: Good mathematical skills for accurate quoting and technical calculations.
• Customer Focus: A dedicated approach to building strong relationships and providing expert technical support.

Summary
If you are ready to elevate your career in sales & marketing, our expert recruiters want to hear from you today. Apply now to join a winning team where your contribution is truly valued.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.