Insurance Advisor

You will be the face of the brand in a key location, handling everything from serving existing policies to actively selling new home and auto insurance packages, with a strong focus on generating new business through community engagement.

Title: Personal Line Insurance Advisor
Duration: Permanent, Full-Time
Location: Happy Valley-Goose Bay, Newfoundland and Labrador
Work Arrangement: Fully On-Site
Shift: Monday to Friday, 9:00 am - 5:00 pm, plus one Saturday per month.
Field: Property & Casualty , Insurance (Auto and Home)
Salary: $40,000 - $52,000 annually + Bonus

Required Experience: Strong sales acumen, excellent customer service personality, financial background,

You could apply through the post link or send your updated resume to jessica.yelozbek@randstad.ca with the subject line "Personal Line Insurance Advisor / Happy Valley-Goose Bay.


Advantages
Competitive salary structure complemented by a performance-based bonus component.

Registered Retirement Savings Plan (RRSP) with a generous company matching program.

Full Licensing Provided: We cover and pay for the 2-week licensing program and Newfoundland General Insurance License exam (one re-write instance may be available).

Comprehensive Training: Access to a 6-week Foundation Program for hands-on, full-cycle insurance training.

Compensation: Highly competitive base salary ($40k - $52k) plus a strong sales incentive and bonus structure (compensation includes incentives + bonus).

Benefits: Access to flexible health/dental benefits, 3 weeks vacation + 3 personal days, and Company matching on the Employee Share Purchase Plan (ESPP).

Stability: Long-term permanent role with a nationally recognized firm (subsidiary of Intact).

Community Focus: Opportunity to be the local expert and actively participate in community events.





Responsibilities
Responsibilities
This is a blended 50% Service / 50% Sales role where you will manage a book of business while actively drawing in new clients. Since this is an individualistic, one-person office environment, dependability and accountability are paramount.

Sales and New Business: Actively upsell and cross-sell insurance packages (home and auto) to existing clients, draw new business into the office, and participate in community promotion and potential cold-calling efforts.

Client Service & Policy Management: Serve existing policies, conduct needs assessments, process renewals, and handle retention calls.

Underwriting & Approvals: Write new policies, seek underwriting approval, and communicate with Underwriters and Adjusters to discuss guidelines and policy changes.

Administrative Dependability: Maintain the office operations. Must be highly reliable and dependable to ensure the office remains open and functional (office closure may occur if the individual is absent).

Process Compliance: Utilize broker management systems (like EPIC) and specialized databases to accurately process changes, issue certificates, and maintain records.

Service Level Excellence: Answer and manage a high volume of approximately 12–15 inbound calls and walk-in clients per day, aiming to answer calls within 20 seconds.


Qualifications
Qualifications
The ideal candidate is a proactive, customer-focused individual who is eager to take on a high-level of responsibility and thrive in a sales-driven administrative environment.

KEY ATTRIBUTES & SKILLS:

Sales Driven: Demonstrated "Can Do" attitude with an ability and motivation to successfully upsell and cross-sell policies.

Reliability & Dependability (Non-Negotiable): Must be highly reliable, available, and accountable for managing a one-person office environment.

Adaptability & Multitasking: Proven ability to handle multiple priorities and transition smoothly between walk-ins, inbound sales calls, administrative documentation, and policy service duties under stress.

Licensing Readiness: High School Diploma or Post-Secondary Education, and a strong willingness to dedicate two weeks to study and obtain the Newfoundland General Insurance License.

Technical Proficiency: Proficient in MS Office (Word, Excel, Outlook) and comfortable rapidly adapting to new technology platforms (Broker Management Systems).

Customer Focus: Excellent customer service personality, adept in conflict resolution, and comfortable dealing independently with client expectations.

KPI Focused: Motivated by performance metrics, including annual sales volume, Customer Satisfaction Surveys (NPS), and call Service Levels.


Summary

Title: Personal Line Insurance Advisor
Duration: Permanent, Full-Time
Location: Happy Valley-Goose Bay, Newfoundland and Labrador
Shift: M - F, 9:00 am - 5:00 pm (+ 1 Saturday/month)
Salary: $45000 - $52,000 annually + Sales Bonus
Key Skills: Sales Acumen, Multitasking, Dependability, Strong Communication, Eagerness to obtain Newfoundland Insurance License (Paid for by Company).

Are you interested in this position?

To apply, you can apply directly to this offer or send your CV to jessica.yelozbek@randstad.ca

Please note that you must be legally authorized to work in Canada. Only applications selected for the position will be contacted




Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.