Do you have experience with Remedy/eSMT or other service management tools? Do you have experience with ITIL, release management, capacity management, incident and change management? If so, this would be a great opportunity for you!
Our client is looking for an Intermediate ITSM Specialist for a 6 month contract in Toronto.
This is a hybrid role.
...
Advantages
• Earn a competitive rate within the industry
• Hybrid: 3 Days onsite / 2 days remote
From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
From January 5, 2026, the candidate is required to work onsite 5 days a week fully
Responsibilities
• Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting.
Qualifications
Must Haves:
• Experience in setting up ITSM processes.
• Creating reports for processes set-up.
• Experience Fine-tuning processes and improving KPIs.
• Experience with Remedy/eSMT or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
• Experience with ITIL, release management, capacity management, incident and change management.
• Middleware Monitoring tools e.g. Dynatrace or other tools.
• Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware, cloud based technologies and database.
General Skills:
Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM) Identify technical and change management needs Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools. Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge Customer relationship management experience.
Summary
If you are interested in the Intermediate ITSM Specialist role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Do you have experience with Remedy/eSMT or other service management tools? Do you have experience with ITIL, release management, capacity management, incident and change management? If so, this would be a great opportunity for you!
Our client is looking for an Intermediate ITSM Specialist for a 6 month contract in Toronto.
This is a hybrid role.
Advantages
• Earn a competitive rate within the industry
• Hybrid: 3 Days onsite / 2 days remote
From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
From January 5, 2026, the candidate is required to work onsite 5 days a week fully
Responsibilities
• Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting.
Qualifications
Must Haves:
• Experience in setting up ITSM processes.
...
• Creating reports for processes set-up.
• Experience Fine-tuning processes and improving KPIs.
• Experience with Remedy/eSMT or other service management tools
• Experience with reporting tools and data visualization e.g. PowerBI
• Experience with ITIL, release management, capacity management, incident and change management.
• Middleware Monitoring tools e.g. Dynatrace or other tools.
• Knowledge of - IBM WebSphere Application Server/NDM/Liberty and cloud technologies - IBM middleware, cloud based technologies and database.
General Skills:
Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM) Identify technical and change management needs Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools. Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge Customer relationship management experience.
Summary
If you are interested in the Intermediate ITSM Specialist role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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