Do you have experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets? Do you have excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively? If so, this would be a great opportunity for you!
...
Our client is looking for an Intermediate Specialized IT Consultant for a 12 month contract in Toronto.
This is an onsite role.
Rate: 486.05-522.8
Advantages
• Earn a competitive rate within the industry.
• Location: onsite role.
• Potential for extension.
Responsibilities
• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement
Qualifications
MUST HAVES:
• Knowledge and Skills/Experience:
· Microsoft Great Plains 2016, 2018
· Logibec MMS (Materials Management System)
· BSSI HFM (Health Financial Management)
· OTR
· AODA compliance
· MS Teams
· MS Excel
· MS Power Point
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Summary
If you are interested in the Intermediate Specialized IT Consultant role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Do you have experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets? Do you have excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively? If so, this would be a great opportunity for you!
Our client is looking for an Intermediate Specialized IT Consultant for a 12 month contract in Toronto.
This is an onsite role.
Rate: 486.05-522.8
Advantages
• Earn a competitive rate within the industry.
• Location: onsite role.
• Potential for extension.
Responsibilities
• Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
• Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.
• Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
...
• Identify application defects and assist in complex trouble shooting and root cause analysis
• Follow all established Service Management process and identify opportunities for improvement
Qualifications
MUST HAVES:
• Knowledge and Skills/Experience:
· Microsoft Great Plains 2016, 2018
· Logibec MMS (Materials Management System)
· BSSI HFM (Health Financial Management)
· OTR
· AODA compliance
· MS Teams
· MS Excel
· MS Power Point
• Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Summary
If you are interested in the Intermediate Specialized IT Consultant role in Toronto, please apply online at www.randstad.ca. Qualified candidates will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
