Role
A local IT support specialist provides hands-on technical assistance to end-users, ensuring the smooth operation of hardware and software. They troubleshoot and resolve IT-related issues quickly, while also assisting with the configuration of various devices and systems. Their responsibilities include maintaining a secure and efficient IT environment to support day-to-day operations and user needs. This is an entry-level position that offers opportunities for advancement within the support department.
...
Advantages
• DESIRED LEVEL OF EDUCATION
1 to 2 years of study in higher education or equivalent by experience
• TRAINING TOPICS
IT – Security – Support
• DESIRED WORK EXPERIENCE
1-2 years of work experience in a similar position
Responsibilities
MAIN ACTIVITIES/ JOB CONTENT
GENERAL ACTIVITIES
Provides technical support to end users, quickly addressing hardware, software, and network issues.
Installs, configures, and maintains computer systems, software, and peripherals.
Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
Documents technical issues and resolutions in a ticketing system for tracking and analysis.
Collaborates with IT teams to effectively resolve complex technical issues.
Performs routine maintenance tasks such as updates and virus scans to enhance security.
Helps set up new workstations, printers, and mobile devices for employees.
Provides training to users on cyber security policies, procedures and best practices.
Contributes to the improvement of IT support processes and documentation.
Participates in IT projects and initiatives to support organizational growth.
Analyzes data to derive insights and identify relevant KPIs.
Collects and analyzes feedback to improve processes and services.
Knows and applies our clients health and safety rules and procedures and in force locally, in his/her area of responsibility.
Qualifications
TECHNICAL SKILLS
EXPECTED AVERAGE LEVEL*
Data collection, analysis and reporting
Can make good use of communication and information technologies
Is responsible for IT security
Manages the customer relationship
Knowledgeable about IT techniques
Provides support during change/transformation
Summary
Securities
BEHAVIOURAL SKILLS
EXPECTED AVERAGE LEVEL*
Operational Excellence
Be performance- and results-oriented in their work
Operational Excellence
Finding solutions and implementing them with a global vision
Entrepreneurship
Accepting change and proposing initiatives
Demanding standards
Managing pressure and demonstrating resilience
Demanding standards
Be adaptable
Communities
Collaborating in a spirit of diversity
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
Role
A local IT support specialist provides hands-on technical assistance to end-users, ensuring the smooth operation of hardware and software. They troubleshoot and resolve IT-related issues quickly, while also assisting with the configuration of various devices and systems. Their responsibilities include maintaining a secure and efficient IT environment to support day-to-day operations and user needs. This is an entry-level position that offers opportunities for advancement within the support department.
Advantages
• DESIRED LEVEL OF EDUCATION
1 to 2 years of study in higher education or equivalent by experience
• TRAINING TOPICS
IT – Security – Support
• DESIRED WORK EXPERIENCE
1-2 years of work experience in a similar position
Responsibilities
MAIN ACTIVITIES/ JOB CONTENT
GENERAL ACTIVITIES
Provides technical support to end users, quickly addressing hardware, software, and network issues.
Installs, configures, and maintains computer systems, software, and peripherals.
Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
...
Documents technical issues and resolutions in a ticketing system for tracking and analysis.
Collaborates with IT teams to effectively resolve complex technical issues.
Performs routine maintenance tasks such as updates and virus scans to enhance security.
Helps set up new workstations, printers, and mobile devices for employees.
Provides training to users on cyber security policies, procedures and best practices.
Contributes to the improvement of IT support processes and documentation.
Participates in IT projects and initiatives to support organizational growth.
Analyzes data to derive insights and identify relevant KPIs.
Collects and analyzes feedback to improve processes and services.
Knows and applies our clients health and safety rules and procedures and in force locally, in his/her area of responsibility.
Qualifications
TECHNICAL SKILLS
EXPECTED AVERAGE LEVEL*
Data collection, analysis and reporting
Can make good use of communication and information technologies
Is responsible for IT security
Manages the customer relationship
Knowledgeable about IT techniques
Provides support during change/transformation
Summary
Securities
BEHAVIOURAL SKILLS
EXPECTED AVERAGE LEVEL*
Operational Excellence
Be performance- and results-oriented in their work
Operational Excellence
Finding solutions and implementing them with a global vision
Entrepreneurship
Accepting change and proposing initiatives
Demanding standards
Managing pressure and demonstrating resilience
Demanding standards
Be adaptable
Communities
Collaborating in a spirit of diversity
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
show more
