We are seeking a Business Analyst specializing in ServiceNow IT Operations Management (ITOM) for a six-month contract position. This is a hybrid role, requiring you to work on-site in Toronto two days per week. You will be a critical link between technical teams and business stakeholders, focusing on optimizing the platform's core ITOM functions and ensuring the health of the Configuration Management Database (CMDB).
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Advantages
- Work on high-impact projects focused on IT Operations optimization.
- Opportunity to deepen expertise in the cutting-edge ServiceNow ITOM suite.
- Engage in a critical role bridging business strategy and technical execution.
- Flexible hybrid work model.
Responsibilities
- Lead and conduct business analysis specifically for ServiceNow ITOM implementations.
- Gather and document detailed business requirements, translating them into clear user stories and use cases for the development team.
- Collaborate closely with technical teams to define and validate solutions across Discovery, Service Mapping, and Event Management.
- Drive process improvement initiatives related to the CMDB, ensuring alignment with the Common Service Data Model (CSDM).
- Act as the primary communicator between technical teams, business stakeholders, and project governance boards.
- Monitor progress, manage requirements traceability, and report regularly to management.
Qualifications
- A minimum of 5+ years of experience working as a Business Analyst in ServiceNow ITOM implementations.
- 5+ years of strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
- 5+ years of proven ability to gather requirements, translate them into user stories/use cases, and validate them with stakeholders.
- 5+ years of experience with CMDB health, CSDM alignment, and ITOM process improvement.
- Excellent communication, presentation, and negotiation skills to effectively bridge technical teams and business stakeholders.
Summary
If you're interested in the Business Analyst (ServiceNow ITOM) role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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We are seeking a Business Analyst specializing in ServiceNow IT Operations Management (ITOM) for a six-month contract position. This is a hybrid role, requiring you to work on-site in Toronto two days per week. You will be a critical link between technical teams and business stakeholders, focusing on optimizing the platform's core ITOM functions and ensuring the health of the Configuration Management Database (CMDB).
Advantages
- Work on high-impact projects focused on IT Operations optimization.
- Opportunity to deepen expertise in the cutting-edge ServiceNow ITOM suite.
- Engage in a critical role bridging business strategy and technical execution.
- Flexible hybrid work model.
Responsibilities
- Lead and conduct business analysis specifically for ServiceNow ITOM implementations.
- Gather and document detailed business requirements, translating them into clear user stories and use cases for the development team.
- Collaborate closely with technical teams to define and validate solutions across Discovery, Service Mapping, and Event Management.
...
- Drive process improvement initiatives related to the CMDB, ensuring alignment with the Common Service Data Model (CSDM).
- Act as the primary communicator between technical teams, business stakeholders, and project governance boards.
- Monitor progress, manage requirements traceability, and report regularly to management.
Qualifications
- A minimum of 5+ years of experience working as a Business Analyst in ServiceNow ITOM implementations.
- 5+ years of strong understanding of Discovery, Service Mapping, Event Management, and CMDB processes.
- 5+ years of proven ability to gather requirements, translate them into user stories/use cases, and validate them with stakeholders.
- 5+ years of experience with CMDB health, CSDM alignment, and ITOM process improvement.
- Excellent communication, presentation, and negotiation skills to effectively bridge technical teams and business stakeholders.
Summary
If you're interested in the Business Analyst (ServiceNow ITOM) role based in Toronto, we encourage you to apply online at www.randstad.ca.
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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