Love Connecting with People? Join a Premier National Loyalty Team!
Are you a bilingual communicator who loves high-energy environments and delivering top-tier service? We’re launching a brand-new department for one of Canada’s most beloved loyalty programs, and we want you to be part of the foundation.
...
This is your chance to build a career with a national leader—all from the comfort of your home office.
The Perks
Pay: $20/hour to start.
Location: 100% Remote (Work from anywhere in Canada!).
Growth: This is a contract role with a clear path toward permanent employment.
Stability: Consistent full-time hours (40 hours/week).
The Details
Paid Professional Training: A comprehensive 3-week program to set you up for success (Mon–Fri, 9 AM – 5 PM EST).
Flexible Rotational Shifts: We value your time—schedules are posted 2 weeks in advance.
Hours of Operation: * Mon–Fri: 8 AM – 10 PM EST
Sat: 8 AM – 7 PM EST
Go-Live: Training cohorts begin this March!
Advantages
Why Join Us?
Work from anywhere in Canada – Enjoy the flexibility of a remote role.
Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance.
Recognition Program – Earn points and exchange them for gift cards or credits.
Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.
Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.
Responsibilities
This is a high-volume inbound environment where you will handle 50–60 calls per day (average) While you will support all of Canada, approximately 50% of your interactions will be in French.
Order Management: Place new redemption orders and process replacement orders for damaged or lost items.
Problem Solving: Navigate various internal channels to ensure customer inquiries are routed and resolved correctly.
Account Support: Assist with loyalty point balances, fraud concerns, and site navigation.
Documentation: Maintain accurate records of all customer interactions in the CRM.
Qualifications
What You Need to Succeed:
True Bilingualism (French/English): You are a confident communicator in both languages. Since 70% of our calls are in French, you are ready to support our Francophone members while maintaining strong English skills for our customers across the rest of Canada.
High-Volume Expertise: You enjoy staying busy! If you have experience managing 50–60 calls per day or have worked within a loyalty/rewards program, you will excel here.
Digital Proficiency: You are a "digital native" who can seamlessly navigate MS Teams, Outlook, and Excel while managing specialized CRM and call center software.
Solution-Oriented Mindset: You don’t just take orders; you solve puzzles. Whether it’s placing new orders or coordinating replacements, you take pride in getting it right the first time.
Growth Mindset: You are open to coaching and eager to use feedback to level up your career toward permanent status.
Technical Readiness: You have a reliable personal PC/laptop available for use during your first week of onboarding and training.
To ensure seamless service, a high-speed, hard-wired (Ethernet) internet connection is required (Wi-Fi is not permitted for this role).
Summary
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions.
Let's celebrate your next career move!
Customer Service Representative - Loyalty Program
Location: Remote
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
Love Connecting with People? Join a Premier National Loyalty Team!
Are you a bilingual communicator who loves high-energy environments and delivering top-tier service? We’re launching a brand-new department for one of Canada’s most beloved loyalty programs, and we want you to be part of the foundation.
This is your chance to build a career with a national leader—all from the comfort of your home office.
The Perks
Pay: $20/hour to start.
Location: 100% Remote (Work from anywhere in Canada!).
Growth: This is a contract role with a clear path toward permanent employment.
Stability: Consistent full-time hours (40 hours/week).
The Details
Paid Professional Training: A comprehensive 3-week program to set you up for success (Mon–Fri, 9 AM – 5 PM EST).
Flexible Rotational Shifts: We value your time—schedules are posted 2 weeks in advance.
Hours of Operation: * Mon–Fri: 8 AM – 10 PM EST
Sat: 8 AM – 7 PM EST
Go-Live: Training cohorts begin this March!
Advantages
Why Join Us?
Work from anywhere in Canada – Enjoy the flexibility of a remote role.
Competitive Pay & Growth – $20/hour, with potential increase after 6 months (performance-based)
...
Bonus Opportunities – Earn additional rewards based on quality, call handling, and performance.
Recognition Program – Earn points and exchange them for gift cards or credits.
Career Advancement – Gain permanent status and unlock opportunities for promotion & training on other programs.
Full Benefits (Upon Permanent Status) – 100% employer-paid health care, EAP, pension plan, paid holidays (including your birthday!), vacation, and additional care days.
Responsibilities
This is a high-volume inbound environment where you will handle 50–60 calls per day (average) While you will support all of Canada, approximately 50% of your interactions will be in French.
Order Management: Place new redemption orders and process replacement orders for damaged or lost items.
Problem Solving: Navigate various internal channels to ensure customer inquiries are routed and resolved correctly.
Account Support: Assist with loyalty point balances, fraud concerns, and site navigation.
Documentation: Maintain accurate records of all customer interactions in the CRM.
Qualifications
What You Need to Succeed:
True Bilingualism (French/English): You are a confident communicator in both languages. Since 70% of our calls are in French, you are ready to support our Francophone members while maintaining strong English skills for our customers across the rest of Canada.
High-Volume Expertise: You enjoy staying busy! If you have experience managing 50–60 calls per day or have worked within a loyalty/rewards program, you will excel here.
Digital Proficiency: You are a "digital native" who can seamlessly navigate MS Teams, Outlook, and Excel while managing specialized CRM and call center software.
Solution-Oriented Mindset: You don’t just take orders; you solve puzzles. Whether it’s placing new orders or coordinating replacements, you take pride in getting it right the first time.
Growth Mindset: You are open to coaching and eager to use feedback to level up your career toward permanent status.
Technical Readiness: You have a reliable personal PC/laptop available for use during your first week of onboarding and training.
To ensure seamless service, a high-speed, hard-wired (Ethernet) internet connection is required (Wi-Fi is not permitted for this role).
Summary
This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team, all while enjoying the benefits of working as a Loyalty Agent helping customers with their redemptions.
Let's celebrate your next career move!
Customer Service Representative - Loyalty Program
Location: Remote
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
