Medical Office Administrator

As a Medical Office Assistant, you will navigate the complexities of a specialty neurology practice that sees upwards of 200 patients on peak days. This role is ideal for a Medical Office Assistant who thrives in a "hub" environment, working collaboratively with both front-end reception and back-end administrative teams. Whether you are managing complex scheduling or performing patient intake, your role as a Medical Office Assistant is vital to the seamless flow of one of Alberta's busiest neurological centers. Joining this team means becoming part of a long-standing group of professionals, with many staff members boasting over five years of tenure.

Advantages
• Competitive pay scale ranging from $22.00 to $28.00 per hour based on certification and experience.
• Opportunity for immediate temporary-to-permanent transition for the right candidate.
• Comprehensive work-life balance with consistent daytime shifts (no late nights).
• Access to branded black scrubs provided by the office after an initial period.
• Central location on 17th Avenue, easily accessible via public transit and local parking.
• Mentorship from a stable team of long-term employees with 5+ years of experience.
• Participation in a supportive healthcare environment focused on professional growth.

Responsibilities
• Manage high-volume front-desk reception duties, acting as the primary point of contact for patients and visitors.
• Execute efficient patient intake and outtake procedures to ensure clinical data is captured accurately.
• Coordinate and book complex follow-up appointments and specialist consultations within the EMR system.
• Provide comprehensive phone support, triaging inquiries and managing a multi-line telecommunications system.
• Process point-of-sale transactions and manage daily financial reconciliations for clinic services.
• Maintain and update Electronic Medical Records (EMR) with high attention to detail and patient confidentiality.
• Collaborate with the "back-end admin hub" to ensure all laboratory and test results are filed and flagged correctly.
• Assist team leads and senior staff in maintaining a clean, professional, and welcoming clinic environment.
• Navigate a fast-paced workflow, ensuring that 150–200 daily patients receive timely and compassionate service.

Qualifications
• Proficiency in Electronic Medical Records (EMR) software and basic Microsoft Office suite (Outlook/Excel).
• Exceptional verbal and written communication skills tailored for a professional healthcare setting.
• Strong multi-tasking abilities with the capacity to remain calm under pressure in high-volume environments.
• High level of compassion and empathy when dealing with patients facing neurological challenges.
• Precise data entry skills and a keen eye for administrative accuracy.
• Ability to work effectively in a team-based "hub" structure alongside senior administrative staff.

Summary
"Randstad Professional: Find the right job, love what you do, and develop your career. With access to a wide range of roles with top employers, a global community of professional peers, and specialized training and support, we’ll be your guiding partner and help you build a rewarding career."

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