Operations Officer II - 57573

Work Location: Edmonton, AB.
Start Date: April 6th.
Work Model: * Training: 100% Onsite (5 days a week) until completion.

Post-Training: Hybrid (4 days onsite, 1 day work-from-home).
Schedule: Rotational shifts (Monday – Friday) ranging from 7:00 AM – 3:00 PM to 10:00 AM – 6:00 PM.


As an Operations Officer II, you will provide critical back-office support for lending operations. The team operates under a "pooled volume" model, where all members work together to meet strict Service Level Agreements (SLAs). This is a strictly back-office position—no telephone work is required—however, you will be expected to engage daily with your team via MS Teams and internal meetings. The ideal candidate is a proactive communicator who takes ownership of their professional development and thrives in a high-accuracy environment.

Advantages
Long-Term Stability: A 1-year contract with clear pathways for extension or permanent conversion based on performance.

Hybrid Flexibility: Benefit from a work-from-home day each week once independent in the role.

Collaborative Culture: Join a small, high-performing team of six where the culture is rated as "Excellent."

Career Growth: Gain deep technical exposure to mortgage and security processing, a highly valued skill set in the financial sector.

Predictable Schedule: Consistent Monday to Friday schedule with overtime being strictly voluntary and based on business volumes.

Responsibilities
Security & Mortgage Processing

Security Charging: Execute the charging of securities and mortgages accurately and in accordance with bank policies.

Loan Programming: Perform loan programming tasks to ensure systems are updated with correct lending data.

Solicitor Interaction: Prepare and issue formal letters to solicitors to engage them for new security requirements.

Documentation: Ensure all prepared documentation is accurate and properly reflects the business’s intentions regarding new security.

Operational Excellence

SLA Adherence: Manage individual and pooled workloads to ensure all productivity and quality benchmarks are met.

Data Management: Utilize internal systems to manage and update customer data with the highest level of confidentiality and precision.

Continuous Improvement: Actively participate in daily team meetings and contribute to process improvements within the lending lifecycle.

Qualifications
Mandatory Requirements

Communication: Strong oral and written communication skills for effective internal collaboration.

Technical Proficiency: Good understanding of the Microsoft Office Suite, specifically Word and Excel.

Learning Agility: A quick learner who can adapt to new systems and complex lending procedures.

Teamwork: Strong interpersonal skills with a positive attitude and the ability to work in a "pooled volume" environment where team success is prioritized.

Work Style: Ability to work independently once trained while maintaining high productivity levels.

Preferred Qualifications

Banking Experience: Prior experience within a Canadian financial institution or lending operations environment is highly desirable.

Attention to Detail: A proven track record of maintaining high quality in data-heavy administrative roles.

Summary
If you are a detail-oriented individual with strong communication and problem-solving skills, and are interested in a long-term career opportunity in a positive team environment, we encourage you to apply!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.