Operations Officer

Salary: $21.95/hour
Location: Nanaimo, BC
Training: 6 to 8 weeks- 100% in office for training
Hours: PST 8 am to 9 PM Monday to Friday, Saturday 8 am to 5

Advantages
This position offers a chance to learn various back-office banking products and gain valuable experience in a collaborative team environment. Potential for overtime and possible extension/conversion to a permanent role.

Responsibilities
Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.
Reports to a Team Manager within the Team Structure
Positively contribute to the overall customer experience and loyalty index in each interaction
Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required
Create and/or recognize exceptional customer service through established programs
Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
E4Provide subject matter expertise for internal and external partners within defined area
Complete assigned tasks accurately & within established standards
Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines
Identify areas of risk and escalate as necessary
Be knowledgeable and comply with Bank Codes of Conduct
Identify, suggest and actively participate in process improvements
Understand and apply bank/service center operating policies and procedures
Demonstrate flexibility by adapting to change within business area and unit
Adopt new process and technology improvements
Ensure necessary due diligence is taken to support the accuracy of all transactions Skills:


Qualifications
MUST HAVE:
- Customer service exp
- Strong communication skills
- Strong Computer skills/ MS office
- Strong attention to detail
- Is okay with Repetitive work
- Flexibility/ open mind/ open to suggestions.


Summary
If you are a highly organized and detail-oriented individual with a passion for banking and a proven track record of success, we encourage you to apply. This is an excellent opportunity to grow your career within a supportive and dynamic team.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.