Order Desk

As a global leader in talent solutions, Randstad matches top professionals with leading employers across the country. Our specialized recruiters are experts in their fields and are dedicated to finding the perfect match for your career goals. This position is initially a temporary placement with a strong intent to transition into a permanent full-time role for the right candidate, allowing you to find the perfect cultural and operational fit.

Throughout this business administration role, you will collaborate closely with warehouse operations, sales representatives, and carriers to ensure seamless daily workflows. If you thrive on variety, balance multiple priorities with ease, and bring a professional attitude to customer interactions, this business administration position is the perfect step forward for your career.

Advantages
• Competitive hourly pay rate ranging from $18.00 to $22.80 per hour, commensurate with experience.
• Appealing full-time daytime hours: Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 8:30 AM to 4:30 PM.
• Includes a fully paid 30-minute lunch break every day.
• Strong potential to transition into a permanent, long-term full-time position after the initial evaluation period.
• Dynamic and supportive office culture prioritizing employee safety, professional growth, and collaboration.
• Gain valuable industry experience within a specialized sector of professional business administration.

Responsibilities
• Receive, process, and enter customer orders accurately and efficiently into the tracking system.
• Verify and double-check all incoming orders for completeness, pricing accuracy, correct quantities, and delivery details.
• Communicate product information, stock availability, flyers, and product specifications clearly to clients.
• Respond professionally to all customer inquiries via walk-ins, order pickups, phone calls, emails, and faxes.
• Process customer credits, maintain active service contracts, and prepare official documentation as required.
• Record customer complaints accurately using designated forms or escalate urgent matters to Plant Management.
• Prepare and manage daily shipping paperwork and documentation for company trucks and third-party carriers.
• Coordinate complex shipping schedules and confirm carrier pickups to ensure timely delivery.
• Maintain carrier run lists and verify that all outbound products have been successfully collected by logistics partners.
• Record and report product pieces and kilos for afternoon shipping schedules to warehouse teams and carriers.
• Manage the return of maintenance parts and coordinate outbound specialty shipments as needed.
• Provide the temperature-controlled cooler to the courier at the strictly designated time of 2:00 PM daily.
• File, scan, laminate, photocopy, and systematically maintain daily documentation for multi-site warehouse operations.
• Close and verify pick tickets accurately for designated inventory and warehouse locations.
• Manage executive boardroom bookings and handle incoming and outgoing corporate mail and packages.
• Upload critical documentation and maintain organized electronic and physical filing systems.
• Provide essential front-office and reception coverage during team lunch and coffee breaks.
• Work efficiently and collaboratively across all corporate departments to support integrated daily operations.

Qualifications
• Previous experience working within an order desk, customer service, or administrative office environment.
• Proven experience managing high-volume data entry, order processing, reception, or invoicing tasks.
• Ability to maintain strict adherence to office safety standards and industry compliance regulations.
• Comfort collaborating across multiple operational teams, including warehouse operations and freight carriers.
• Absolute reliability with a proven track record of puncture attendance and dependability.
• Immediate availability to begin working as soon as possible.

Summary
If this role matches your career ambitions, apply directly on our website or contact our expert recruiters today. If this job does not fit what you are looking for, reach out to us to explore other rewarding opportunities that match your unique skillset.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.