We are partnering with a leading Canadian Property & Casualty (P&C) insurance provider (a well-known competitor in the Canadian insurance market) undergoing a major acquisition. The company is committed to data accuracy, regulatory adherence, and providing seamless service during this critical policy migration. We are hiring Policy Conversion Representatives for up to 12-month contract to ensure the successful transfer of policy data.
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đź“Ť Location & Work Model
Location: Waterloo (Westmount Rd S )
Work Model: Hybrid. You will be required to be onsite for up to 3 days per week. A higher onsite presence (closer to 3 days) will be required initially for the 6-7 weeks of training and critical ramp-up support. This may reduce as individual performance improves.
đź“… Contract Details & Compensation
Target Start Date: February 9, 2026.
Up to 12-month contract
Compensation: $25.64 /hour
This is an actively recruiting position with existing vacancy available.
⏰ Schedule
Hours: 7.25 hours per day, 36.25 hours per week (includes standard lunch and breaks).
Shifts: Rotational shifts between 7:30 AM and 6:30 PM, Monday to Friday.
Advantages
Gain High-Demand Experience: Up to 12-month contract with a major Canadian P&C insurance firm, providing valuable experience in policy conversion and regulatory compliance.
Competitive Compensation: Earn a strong hourly wage: $25.64 /hour for the duration of the contract.
Comprehensive Training: Benefit from 6-7 weeks of dedicated, structured training to set you up for success in the role.
Responsibilities
This role is highly focused on meticulous data entry and processing within the insurance operations environment.
Policy and Data Migration: Execute manual data entry and processing tasks to migrate P&C insurance policy information from one system to another.
Data Verification & Analysis: Ensure complete data accuracy during conversion, identifying discrepancies, and applying individual judgment and decision-making to resolve scenario-based processing issues.
Outbound Follow-up: Conduct necessary outbound calls and email correspondence with brokers for clarification or missing information related to policy conversion files. (Note: There are no inbound customer service calls).
Quality Assurance: Maintain strict adherence to governance and regulatory requirements, prioritizing the quality of work to ensure no mistakes in the conversion process.
🛠️ Tools & Technology
You will receive training on the following platforms:
Vyne-GWPC (Guidewire Policy Center)
Salesforce
Qualifications
Transferable Experience: Demonstrable Customer service / call center experience in a role requiring high-volume, complex data processing within the insurance sector
Core Skills: Exceptional attention to detail, quality-focused work ethic, strong technical aptitude, and efficient time management.
Communication: Professional, clear, and effective communication skills for professional interaction with brokers via phone and email.
Summary
If you have customer service experience within the insurance sector, please apply to this posting.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
We are partnering with a leading Canadian Property & Casualty (P&C) insurance provider (a well-known competitor in the Canadian insurance market) undergoing a major acquisition. The company is committed to data accuracy, regulatory adherence, and providing seamless service during this critical policy migration. We are hiring Policy Conversion Representatives for up to 12-month contract to ensure the successful transfer of policy data.
đź“Ť Location & Work Model
Location: Waterloo (Westmount Rd S )
Work Model: Hybrid. You will be required to be onsite for up to 3 days per week. A higher onsite presence (closer to 3 days) will be required initially for the 6-7 weeks of training and critical ramp-up support. This may reduce as individual performance improves.
đź“… Contract Details & Compensation
Target Start Date: February 9, 2026.
Up to 12-month contract
Compensation: $25.64 /hour
This is an actively recruiting position with existing vacancy available.
⏰ Schedule
Hours: 7.25 hours per day, 36.25 hours per week (includes standard lunch and breaks).
Shifts: Rotational shifts between 7:30 AM and 6:30 PM, Monday to Friday.
...
Advantages
Gain High-Demand Experience: Up to 12-month contract with a major Canadian P&C insurance firm, providing valuable experience in policy conversion and regulatory compliance.
Competitive Compensation: Earn a strong hourly wage: $25.64 /hour for the duration of the contract.
Comprehensive Training: Benefit from 6-7 weeks of dedicated, structured training to set you up for success in the role.
Responsibilities
This role is highly focused on meticulous data entry and processing within the insurance operations environment.
Policy and Data Migration: Execute manual data entry and processing tasks to migrate P&C insurance policy information from one system to another.
Data Verification & Analysis: Ensure complete data accuracy during conversion, identifying discrepancies, and applying individual judgment and decision-making to resolve scenario-based processing issues.
Outbound Follow-up: Conduct necessary outbound calls and email correspondence with brokers for clarification or missing information related to policy conversion files. (Note: There are no inbound customer service calls).
Quality Assurance: Maintain strict adherence to governance and regulatory requirements, prioritizing the quality of work to ensure no mistakes in the conversion process.
🛠️ Tools & Technology
You will receive training on the following platforms:
Vyne-GWPC (Guidewire Policy Center)
Salesforce
Qualifications
Transferable Experience: Demonstrable Customer service / call center experience in a role requiring high-volume, complex data processing within the insurance sector
Core Skills: Exceptional attention to detail, quality-focused work ethic, strong technical aptitude, and efficient time management.
Communication: Professional, clear, and effective communication skills for professional interaction with brokers via phone and email.
Summary
If you have customer service experience within the insurance sector, please apply to this posting.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
show more
