Product Support Specialist

As a Product Support Specialist, you will be the first point of contact for clients facing technical challenges. Your deep knowledge of our products, combined with your hands-on experience with equipment, will be key to your success. We are looking for someone with a background in industries like small engine repair, construction equipment servicing, or as a repair technician from the construction equipment rental industry. While mechanical engineering knowledge is a plus, a practical, hands-on approach is what we value most. This role is a fantastic opportunity for a dedicated professional to grow their career in the manufacturing & logistics sector.

Randstad Operational: Secure a job that complements your skills, supports work-life balance, and powers your goals. Get access to a range of job opportunities—permanent, temp, or contract roles—with the best employers, plus ongoing training from a trusted partner who cares about your working life and well-being.

Advantages
• Competitive hourly wage of $25 - $30 per hour, with a clear pathway for growth.

• Opportunity to work with a leader in the manufacturing & logistics industry.

• A supportive team environment where your technical expertise is highly valued.

• The chance to develop both your technical and customer-facing skills.

• A dynamic role where no two days are the same, keeping you engaged and challenged.

• Access to ongoing training and professional development to keep your skills sharp.

• The stability of a full-time position in a growing industry.

• Become a key player in ensuring customer satisfaction and success with our products.

Responsibilities
• Provide exceptional remote technical support to customers via phone, email, and other communication channels.

• Troubleshoot and diagnose technical issues related to our products, guiding customers through solutions.

• Apply your expertise in small engine repair, construction equipment servicing, and other related mechanical fields to resolve complex problems.

• Maintain a high level of product knowledge, staying up-to-date on new product releases and updates within the manufacturing & logistics industry.

• Document customer interactions and technical issues accurately and in a timely manner.

• Collaborate with the internal team to escalate and resolve complex issues when necessary.

• Ensure a positive and professional customer experience with every interaction.

• Contribute to the continuous improvement of the support process by identifying recurring issues and suggesting solutions.

• Assist in creating and updating technical support documentation and knowledge base articles.

• Conduct remote diagnostics to pinpoint the root cause of equipment malfunctions.



Qualifications
• Minimum of 2-3 years of experience as a repair technician, field technician, or similar role in the manufacturing & logistics, small engine repair, or construction equipment industry.

• A strong, verifiable background in hands-on repair and troubleshooting.

• Excellent verbal and written communication skills.

• Demonstrated ability to work independently and manage time effectively.

• High school diploma or equivalent; a technical certificate or trade school education is a strong asset.

• Must be a resident of Mississauga or the surrounding area, with the ability to commute to the job location.

• A positive and professional demeanour with a strong customer-centric focus.

• Must be able to pass a background check and drug test, if required.

• Experience working in a customer support capacity, whether in person or remotely.

Summary
If you are a talented Product Support Specialist with a knack for technical troubleshooting and a dedication to customer satisfaction, we encourage you to apply today. Our team of expert recruiters in the manufacturing & logistics field is ready to help you find your next great career opportunity. If this role doesn't fit what you are looking for, contact us to explore more opportunities.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.